The new locations bring the total of Prevost owned and operated service centers to 14, nearly double the size of the largest competitor network. In addition, the service network is supported by more than 150 certified Volvo Truck locations.
In addition to its service centers, Prevost operates a fleet of 55 vans to provide mobile service by factory-trained technicians when and where customers need it.
2 min to read
In addition to its service centers, Prevost operates a fleet of 55 vans to provide mobile service by factory-trained technicians when and where customers need it.
Prevost’s Parts & Service Network is growing again with the addition of new service centers in Montreal, the Chicago area, and Calgary, Alberta. The new locations bring the total of Prevost owned and operated service centers to 14, nearly double the size of the largest competitor network. In addition, the service network is supported by more than 150 certified Volvo Truck locations.
The new service centers, which all opened for business in September, are full-service facilities and staffed by technicians who are factory trained to work on Prevost, Nova Bus, and Volvo motorcoaches. The centers also service other motorcoach brands.
Ad Loading...
“The recent opening of our service centers in Calgary, Chicago and Montreal reflects Prevost’s ongoing commitment to our customers,” said Randy Castillo, services network director for Prevost. “With 14 total service centers in locations across the United States and Canada, there’s no doubt that Prevost offers the most comprehensive service coverage of the North American market.”
Prevost also recently opened a facility in the San Francisco Bay area of California. The service center, which opened in August and has been fully utilized ever since, allows the company to better serve the most populated state in the U.S., Castillo said.
In addition to its service centers, Prevost operates a fleet of 55 vans to provide mobile service by factory-trained technicians when and where customers need it.
“With our ever-growing fleet of mobile vans and new locations, we are giving our customers more options and making our services more accessible,” Castillo said. “Our commitment as a company is to continue to grow in ways that best meet our customers’ needs.”
A phased approach to technology, in-house capabilities, and workforce investment is helping transportation leaders break the reactive cycle and build more resilient, revenue-focused operations.
The company's flagship H3-45 is also the best-selling 45-foot motorcoach in North America, according to vehicle registration data from S&P Global Mobility (Polk).
METRO’s Executive Editor Alex Roman spoke with Mueller about the opening event, the company’s progress since launching in late 2022, and the road ahead.
METRO Executive Editor Alex Roman presented the award to the operation’s President/CEO Scott Parsons at the United Motorcoach Association’s EXPO in Birmingham, Alabama.
The new facility, spanning more than 43,000 square feet, includes pre-delivery inspection, a large repair, maintenance, and service center, an administrative building, and a dedicated training and delivery center for customers and service partners.
The company will feature a fully equipped 2026 Van Hool CX45 alongside an interactive virtual showroom highlighting the company’s latest vehicle, service, parts, and support solutions.
The survey, produced by the ABA’s research arm, the American Bus Association Foundation, reports quarterly on data collected from surveys of major motorcoach manufacturers that sell vehicles in the US and Canada.
