Motorcoach

MCI opens new S.F. Bay Area sales and service center

Posted on November 16, 2017

With hundreds of coach operators, local officials and other guests on hand, MCI cut the ribbon on this new four-acre facility, creating 30 new jobs and investing nearly $3 million in what is becoming one of the busiest motor coach corridors in the country. Photo: METRO Magazine
With hundreds of coach operators, local officials and other guests on hand, MCI cut the ribbon on this new four-acre facility, creating 30 new jobs and investing nearly $3 million in what is becoming one of the busiest motor coach corridors in the country. Photo: METRO Magazine
Motor Coach Industries (MCI) unveiled its new San Francisco Bay Area Sales and Service Center making it the largest OEM facility in Northern California with unparalleled parts, service and training expertise to the growing number of public and private operators up and down the Pacific Coast.

With hundreds of coach operators, local officials and other guests on hand, MCI cut the ribbon on this new four-acre facility, creating 30 new jobs and investing nearly $3 million in what is becoming one of the busiest motor coach corridors in the country, the company said.

The day’s event also previewed MCI’s newest and most advanced motor coaches. Photo: METRO Magazine
The day’s event also previewed MCI’s newest and most advanced motor coaches. Photo: METRO Magazine

With more than 1,200 motor coaches in operation by public and private operators, the MCI name is on more than half of them. The two-story, 34,000-square-foot Hayward complex at 4120 Point Eden Way is MCI’s second in California and seventh in North America.  

Featuring the latest diagnostic equipment, nine service bays, a state-of-the-art parts inventory system, paint booth and OEM trained technicians, this new facility will provide comprehensive service for MCI, Setra, and other major motor coach brands. From preventative maintenance and warranty work to complete coach refurbishing and retrofits, MCI Hayward “sets the standard for upgrades and new facilities we’ll be introducing throughout North America in the coming years,” says Ian Smart, MCI President.

The facility features the latest state-of-the-art equipment, including a paint booth. Photo: METRO Magazine
The facility features the latest state-of-the-art equipment, including a paint booth. Photo: METRO Magazine

Other services available at the new Hayward Center include required California Department of Transportation (Caltrans) and CHP (California Highway Patrol) inspections, oil sample analysis and bus wash and lavatory services coming soon. MCI has located over $400,000 parts inventory at the site, with close to 2,400 individual part numbers (SKUs) for MCI, Setra and other-make coaches at competitive prices, all available for expedited shipping and for immediate pickup.

The facility’s technicians — all local to nearby areas — completed nearly a month of award-winning MCI Academy training. Photo: METRO Magazine
The facility’s technicians — all local to nearby areas — completed nearly a month of award-winning MCI Academy training. Photo: METRO Magazine

“We’re an OEM service center and that’s a huge advantage to coach operators here,” said Mike Albertolle, MCI Hayward Manager of Business Development and Service. “Our higher standards mean operators can trust we will provide quick access to parts and maintenance and repair work – all at MCI OEM quality. We will make sure their equipment is operating safely and reliably with optimized, long-life performance.”

MCI's Brent Maitland gave a presentation to operators about the company's services and product updates. Photo: METRO Magazine
MCI's Brent Maitland gave a presentation to operators about the company's services and product updates. Photo: METRO Magazine

MCI designed and organized the new location to meet 5S factory standards, incorporating safety and ergonomics into each task. The MCI Hayward facility also demonstrates Quality at the Source workmanship to meet MCI’s strict fixed-right-the-first-time requirements. The facility’s technicians — all local to nearby areas — completed nearly a month of award-winning MCI Academy training.


Hayward Mayor Barbara Halliday (speaking) welcomed MCI to the city. Photo: METRO Magazine
Hayward Mayor Barbara Halliday (speaking) welcomed MCI to the city. Photo: METRO Magazine
MCI Academy’s reputation is growing. It is the first training operation in the motor coach industry to receive accreditation for its live and online technical coursework by the National Institute for Automotive Service Excellence (ASE). At a time when skilled, continually trained mechanics are watching their job opportunities rise, the city of Hayward knows how much employers like MCI can mean to their community.

Attendees of the grand opening of the Hayward facility were treated to lunch and the chance to look over equipment and meet with sub-suppliers. Photo: METRO Magazine
Attendees of the grand opening of the Hayward facility were treated to lunch and the chance to look over equipment and meet with sub-suppliers. Photo: METRO Magazine

“We welcome MCI to Hayward and are tremendously excited about the contributions MCI will be making to our local and regional economy for years to come," said Hayward Mayor Barbara Halliday. "MCI is bringing dozens of highly skilled jobs to our community, and will be playing a vital economic role supplying and servicing the vehicles on which Bay Area employers and our tourism industry rely."

Coming attractions — from clean diesel to electric

The day’s event also previewed MCI’s newest and most advanced motor coaches, including:

  • MCI J4500, now redesigned for model year 2018 with extra space for best-in-class legroom and comfort;
  • MCI J3500, MCI’s new 35-foot coach currently in development and testing;
  • New Flyer’s battery-electric heavy-duty transit bus, the Xcelsior® CHARGE leading the North American zero emissions public transportation marketplace.

“As coach and public transit transportation expands in Northern California, MCI is closer to our customers, bringing the best in service support for models designed for the future,” said Patrick Scully, MCI executive VP, sales and marketing. “Our innovations in safety and accessibility to new choices in propulsion systems help to advance the goals of many of our customers here.  It’s a very proud day for MCI and we thank all our customers, suppliers and guests for marking another MCI milestone.”   

The San Francisco Bay Area location in Hayward joins other MCI Sales and Service Centers in Los Alamitos, Calif., Dallas, Winter Garden, Fla., Blackwood, N.J., Des Plaines, Ill. and Montreal, Canada. Each location is equipped to handle collision repairs, refurbishing, paint, and body work, retrofits with OEM wheelchair lifts and engine overhauls.

View comments or post a comment on this story. (0 Comments)

More News

GO Riteway Transportation wins Clean Fuel Champion Award

Was chosen for this award in recognition of their mission to promote cleaner air and energy security through alternative fuel development and related strategies.

ABA taps Baltimore for 2021 Marketplace

In 2017, ABA’s meeting in Cleveland welcomed more than 3,400 tour operators, travel industry suppliers, and exhibitors and generated approximately $115.9 million dollars in booked business during the event and immediately afterward.

GOGO Charters launches operations in UK

Company helped revolutionize the motorcoach industry by integrating a technology-first approach into its booking process.

Polynesian Adventure Tours to update fleet, branding

New and late model mini coaches have been ordered and in recent days shipments of the vehicles have begun arriving on the four Hawaiian Islands served by the operation.

Mobile Awareness unveils complete ELD compliance solution

MobileTRAQ® ELD consists of a mobile application installed on any Android device and the web-based MobileTRAQ® platform.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close