News Tagged With: call-centers
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October 8, 2012

Grant may allow Ore. transit to buy call center

Rogue Valley Transportation District would no longer have to lease the facility after receiving $1 million in federal funds. Savings from ending the costly lease payments could be put into other transportation programs, such as transit options for disabled veterans.


August 11, 2010

System improves N.Y. agency's communications

Software system helped CDTA combine three call centers into a single platform through Zeacom's Communication Center, and connect all five of its office locations. Customer satisfaction went from 34 to 87 percent.


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