News Tagged With: complaints
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October 8, 2012

New Palm Tran paratransit contract draws complaints

Riders and Palm Beach County Commissioners confronted the agency’s executive director about delays and long rides for the elderly and others with serious health issues, resulting from a new paratransit contract. The contractor convinced Palm Tran that its vans could, on their own, handle the Palm Tran Connection contract, a job previously done by three companies.


August 17, 2011

N.Y. paratransit rider complaints rise with service cuts

Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.


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