October 8, 2012
Riders and Palm Beach County Commissioners confronted the agency’s executive director about delays and long rides for the elderly and others with serious health issues, resulting from a new paratransit contract. The contractor convinced Palm Tran that its vans could, on their own, handle the Palm Tran Connection contract, a job previously done by three companies.
August 17, 2011
Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.
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