News Tagged With: complaints
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September 15, 2014

Palm Beach County picks 3 companies to take over paratransit service

Switching from one operator to three new companies is expected to cost $184 million. But the county is banking that the investment in hiring more help will correct late bus pickups and other service problems that triggered a flood of rider complaints, according to the report.


April 29, 2014

TriMet gets complaints about ‘talking buses’

Residents living near bus routes say the warning system, which announces when a bus is turning, sometimes goes off at other times and is loud, particularly at night. The transit system will test a “night mode” feature that will either lower the decibels or turn off at night.


October 8, 2012

New Palm Tran paratransit contract draws complaints

Riders and Palm Beach County Commissioners confronted the agency’s executive director about delays and long rides for the elderly and others with serious health issues, resulting from a new paratransit contract. The contractor convinced Palm Tran that its vans could, on their own, handle the Palm Tran Connection contract, a job previously done by three companies.


August 17, 2011

N.Y. paratransit rider complaints rise with service cuts

Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.


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