News Tagged With: customer-satisfaction
1-10 of 18

November 13, 2013

N.Y. MTA satisfaction ratings remain stable

Views the results as a very favorable outcome because they came in the wake of billions of dollars of infrastructure damage and large service disruptions caused by Superstorm Sandy, followed several months later by a fare and toll increase.


November 12, 2013

NJ Transit: Two-thirds of customers surveyed report high satisfaction

Customers rated overall service as above average with a score of 6.4, matching the survey high set during the third quarter of FY13 and nearly reaching the agency’s annual goal of 6.5.


April 9, 2013

79% surveyed would recommend NJ Transit

The survey asked bus, rail, light rail and Access Link paratransit customers to rate the agency on a scale of 0 to 10. Customers also considered 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience using NJ Transit.


January 30, 2013

MBTA riders happier with train countdown signs

Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.


September 4, 2012

NYC removes more trash cans from subways

The pilot originated in two stations with the goal of reducing the number of exposed trash bags that would have to be removed from the system and to help control the rodent population in the subway.


August 8, 2012

NJ Transit improves customer satisfaction rating

Customers rated their overall satisfaction with the transit service as above average with a score of 6.0 — a substantial increase over the baseline rating of 5.2 — achieving the agency’s FY 2012 goal of 6.0 for customer satisfaction.


June 12, 2012

Study: 83% of Chicago transit riders satisfied with service

Eighty-three percent of commuters said they were satisfied with transit service. Twenty-three percent said they were very satisfied. More than 90% said they would recommend the transit system.


May 9, 2012

NJ Transit unveils customer satisfaction results

Rail customers gave the agency an overall score of 5.3, a significant increase from last quarter’s score of 4.1. Customers ranked fares, mechanical reliability, the handling of service disruptions and information during service disruptions as the most important attributes that need improvement.


February 14, 2012

NJ Transit survey: Riders less satisfied with service

Overall satisfaction ranked 5.1 on a scale of 0 to 10, down from 5.3 in the previous period.


January 10, 2012

9 of 10 would recommend DART

The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.


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