November 13, 2013
Views the results as a very favorable outcome because they came in the wake of billions of dollars of infrastructure damage and large service disruptions caused by Superstorm Sandy, followed several months later by a fare and toll increase.
November 12, 2013
Customers rated overall service as above average with a score of 6.4, matching the survey high set during the third quarter of FY13 and nearly reaching the agency’s annual goal of 6.5.
April 9, 2013
The survey asked bus, rail, light rail and Access Link paratransit customers to rate the agency on a scale of 0 to 10. Customers also considered 41 attributes of the system related to facilities, service, vehicles, communications and the overall experience using NJ Transit.
January 30, 2013
Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.
September 4, 2012
The pilot originated in two stations with the goal of reducing the number of exposed trash bags that would have to be removed from the system and to help control the rodent population in the subway.
August 8, 2012
Customers rated their overall satisfaction with the transit service as above average with a score of 6.0 — a substantial increase over the baseline rating of 5.2 — achieving the agency’s FY 2012 goal of 6.0 for customer satisfaction.
June 12, 2012
Eighty-three percent of commuters said they were satisfied with transit service. Twenty-three percent said they were very satisfied. More than 90% said they would recommend the transit system.
May 9, 2012
Rail customers gave the agency an overall score of 5.3, a significant increase from last quarter’s score of 4.1. Customers ranked fares, mechanical reliability, the handling of service disruptions and information during service disruptions as the most important attributes that need improvement.
February 14, 2012
Overall satisfaction ranked 5.1 on a scale of 0 to 10, down from 5.3 in the previous period.
January 10, 2012
The survey of more than 3,700 customers was conducted in September both in person and online. It has a margin of error of +/- 1.6%. The survey also reported an 87% general satisfaction compared to 89% in 2010.
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