News Tagged With: customer-service
1-10 of 59

July 28, 2014

Fla. paratransit system adds IVR system

Features include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.


March 12, 2014

Bugs in Minn. Metro’s rail alert system irk riders

Riders say the electronic alerts for the Northstar Commuter line are often uninformative and arrive too late to be useful. A spokesman for Metro Transit says the system is still in beta testing and was rolled out before it was truly ready when delays on the line became frequent.


January 2, 2014

NY/NJ Port Authority unveils self-service kiosks

Will provide the millions of customers who use the bus terminal with directions to their gates and other amenities within the terminal, as well as searchable, real time bus schedule information.


December 31, 2013

MARTA to install urine detectors in station elevators

If a person relieves her or himself, the urine detection system sensors sound an alarm alerting transit police.


November 7, 2013

S. F. Muni launches email, text real-time alerts

Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.


September 10, 2013

Prevost updates mobile apps, Volvo Group intros apps

Changes made to service provider locator app and the tool app that combines the company's service resources.


August 26, 2013

Pa. agency struggles with paratransit takeover

Service difficulties have included phone glitches and extended wait times. The agency has had to set up a new call center to accommodate the increased call volume for the service.


August 7, 2013

22 ingenious ways to improve the N.Y. subway

Ideas include antimicrobial benches, designated directions on stairs and car density tracking to help riders know where to stand on a platform.


May 30, 2013

TTC’s plan highlights safety, customer service

Strategic objectives include managing risks, protecting customers, contractors and employees, and minimizing impact on the environment; cultivating an empowered, customer-focused workforce; and effective, efficient asset management that delivers reliable services in a state of good repair.


May 17, 2013

Amtrak upgrades Wi-Fi service

The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.


E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Factors in Transit Bus Ramp Slope and Wheelchair-Seated Passenger Safety Nearly 3 million U.S. adults are wheelchair or scooter users1, and as the population ages this number is expected to rise. Many wheelchair users rely upon public transportation to access work, medical care, school and social activities.

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

More white papers


DIGITAL EDITION

The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue