Passenger Bus, Rail and Motorcoach Industry News

The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.

The new system just recently became operational and immediately proved its value, speeding up the sales process and making clear to customers which of 12 ticket windows were open for business.

The 'On the Go!' travel stations have been offering customers information about their entire trip, from planning with Trip Planner+, real-time service status, escalator and elevator status, and local neighborhood maps.

Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.

The new customer service assistant positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.

From Oct. 3, 2011 to Oct. 2, 2012, the TTC carried just over 510 million riders. By the end of this year, the agency expects to have carried 514 million riders, with a projected ridership of 528 million in 2013.

The majority of respondents to a Detroit news survey who rely daily on the bus system described it as “irritating, frustrating and time-consuming.” Sixty-two percent of respondents proposals to build a light-rail system in the city.

The revamped system's on-time performance drops to 60% before rebounding later in the day. Officials say the problems were the result of a new vehicle fleet, new reservationists and dispatchers, and general confusion.

Was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.

Created specifically for the subway environment, the unit is designed to be an easily recognizable communications tool for customers who need to either report an emergency or ask for travel directions.