November 7, 2013
Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.
September 10, 2013
Changes made to service provider locator app and the tool app that combines the company's service resources.
August 26, 2013
Service difficulties have included phone glitches and extended wait times. The agency has had to set up a new call center to accommodate the increased call volume for the service.
August 7, 2013
Ideas include antimicrobial benches, designated directions on stairs and car density tracking to help riders know where to stand on a platform.
May 30, 2013
Strategic objectives include managing risks, protecting customers, contractors and employees, and minimizing impact on the environment; cultivating an empowered, customer-focused workforce; and effective, efficient asset management that delivers reliable services in a state of good repair.
May 17, 2013
The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.
May 15, 2013
The new system just recently became operational and immediately proved its value, speeding up the sales process and making clear to customers which of 12 ticket windows were open for business.
March 14, 2013
The 'On the Go!' travel stations have been offering customers information about their entire trip, from planning with Trip Planner+, real-time service status, escalator and elevator status, and local neighborhood maps.
March 1, 2013
Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.
February 22, 2013
The new customer service assistant positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.
Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!
View the latest eNews
Express Tuesday | Express Thursday | University Transit
Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines
More white papers
The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue
Copyright © 2013 Metro Magazine. All Rights Reserved.