May 30, 2013
Strategic objectives include managing risks, protecting customers, contractors and employees, and minimizing impact on the environment; cultivating an empowered, customer-focused workforce; and effective, efficient asset management that delivers reliable services in a state of good repair.
May 17, 2013
The 4G upgrade is already complete on Acela Express and the California-supported Capitol Corridor, Pacific Surfliner and San Joaquin services, and will be rolled out to all remaining Wi-Fi-equipped Amtrak trains by late summer, including the Northeast Regional.
May 15, 2013
The new system just recently became operational and immediately proved its value, speeding up the sales process and making clear to customers which of 12 ticket windows were open for business.
March 14, 2013
The 'On the Go!' travel stations have been offering customers information about their entire trip, from planning with Trip Planner+, real-time service status, escalator and elevator status, and local neighborhood maps.
March 1, 2013
Launched its first-ever Customer Charter, committing the agency to a focus on five themes: cleanliness, better information, improved responsiveness, more accessible and modern, and the renewal of vehicles.
February 22, 2013
The new customer service assistant positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.
October 18, 2012
From Oct. 3, 2011 to Oct. 2, 2012, the TTC carried just over 510 million riders. By the end of this year, the agency expects to have carried 514 million riders, with a projected ridership of 528 million in 2013.
October 9, 2012
The majority of respondents to a Detroit news survey who rely daily on the bus system described it as “irritating, frustrating and time-consuming.” Sixty-two percent of respondents proposals to build a light-rail system in the city.
October 8, 2012
The revamped system's on-time performance drops to 60% before rebounding later in the day. Officials say the problems were the result of a new vehicle fleet, new reservationists and dispatchers, and general confusion.
October 2, 2012
Was presented with APTA’s 2012 “Outstanding Public Transportation System” award for its efforts to enhance service, efficiencies and overall effectiveness.
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