August 27, 2012
Farecard vending machines planned for installation at every Metro rail station have no audio feature, which will make them difficult, if not impossible to use for riders who are blind, have impaired vision or cognitive impairments.
June 25, 2012
Claims that Megabus had 365 days to change its online reservation services so that passengers with disabilities can access schedule information and make reservations.
August 17, 2011
MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.
October 20, 2010
Agency plans to reduce paratransit costs by $40 million this year and $80 million next year. The United Spinal Association is filing a lawsuit against the MTA, saying it’s not doing what’s necessary to make the subway system accessible.
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