News Tagged With: eligibility
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October 22, 2012

Disabled riders complain about CapMetro eligibility changes

Riders said the changes, including being tested on a course that simulates a walk to a bus stop, have denied use of the service to the disabled.


October 8, 2012

Wash. paratransit tightens disabled rider screening

Due to a significant spike in paratransit ridership, RiverCities Transit hired a new mobility manager, who has been tasked with screening paratransit applicants, calling doctors with follow-up questions to determine ridership eligibility, and developing a travel training program.


August 17, 2011

N.Y. paratransit rider complaints rise with service cuts

Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.


August 17, 2011

D.C. paratransit restrictions slow growth

MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.


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White Papers

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