Passenger Bus, Rail and Motorcoach Industry News

Riders said the changes, including being tested on a course that simulates a walk to a bus stop, have denied use of the service to the disabled.

Due to a significant spike in paratransit ridership, RiverCities Transit hired a new mobility manager, who has been tasked with screening paratransit applicants, calling doctors with follow-up questions to determine ridership eligibility, and developing a travel training program.

Staten Island-based Access-A-Ride customers' issues include being stranded at their destinations and difficulty in scheduling with the customer service department. The service recently implemented a number of cost-cutting measures.

MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.