Passenger Bus, Rail and Motorcoach Industry News

First launched in fall 2012 as a pilot program serving Trenton-area bus customers, the system uses “smart bus” technology to provide customers with access to real-time bus arrival estimates to a specific bus stop within a 30-minute window.

The search began after the ill-fated decision by NJ Transit to leave trains in rail yards in Kearny and Hoboken that ended up underwater during Hurricane Sandy, causing $100 million in damage.

A system of metrics is currently in development to provide a baseline for measuring NJ Transit’s performance in the areas of customer service, safety and security, financial health and service accountability. Executive director James Weinstein asked for help from riders, by participating in the first customer survey in April.

Will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping the agency to make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.

The hiatus comes after five months of review by the FTA and NJ Transit officials to finalize the federal government's contribution to the project.