July 13, 2011
Customers rated their overall satisfaction with the service as “acceptable” or “satisfactory,” with a score of 5.2. Approximately 67 percent said they would recommend NJ Transit to a friend or relative, and 63 percent choose to use NJ Transit, even though they have a personal vehicle available.
March 9, 2011
A system of metrics is currently in development to provide a baseline for measuring NJ Transit’s performance in the areas of customer service, safety and security, financial health and service accountability. Executive director James Weinstein asked for help from riders, by participating in the first customer survey in April.
February 24, 2011
Will use metrics to set corporate-wide standards of accountability and create transparency for the public, helping the agency to make strategic decisions to maximize its resources as well as illustrating how the agency is managing its bottom line.
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