Passenger Bus, Rail and Motorcoach Industry News

The service's rail project — which is expected to take five years to complete — will cause many traffic problems, which could be an opportunity to attract people to transit. However, keeping buses running on time during the project could be difficult.

The majority of respondents to a Detroit news survey who rely daily on the bus system described it as “irritating, frustrating and time-consuming.” Sixty-two percent of respondents proposals to build a light-rail system in the city.

The revamped system's on-time performance drops to 60% before rebounding later in the day. Officials say the problems were the result of a new vehicle fleet, new reservationists and dispatchers, and general confusion.

The commuter rail system's smart card software will have to be modified to process refunds related to the policy, and there will have to be a protocol for identifying and serving eligible customers.

Refunds won't be offered when delays are caused by extreme weather, police investigations, accidents and medical emergencies.

MBTA would not be allowed to charge passengers if train departs 20 minutes or more after their originally scheduled departure time.

Provides statistics and performance data to the public for the first time. Responding to the results of its first survey, which includes requests for improvement in on-time performance and handling of service disruptions, the agency plans to invest $217 million in rail infrastructure enhancements and explore new fare collection technology.

The 95.21 percent overall OTP is the best since modern record keeping began in 1979 and included 81 rush hour periods when on-time performance reached 100 percent.

By using GPS features to address on-time performance, transit officials can compare weeks of data to better ensure that buses arrive on time and meet ADA requirements.

The 95.14 percent OTP is the best since modern record keeping began in 1979.