September 17, 2013
Don Orseno, who has been running the commuter rail agency's operations since the departure of former CEO Alex Clifford, weighs in on on-time performance, positive train control and customer service.
July 3, 2013
The U.S. Court of Appeals in Washington threw out a law passed to enforce a requirement that freight trains give priority to passenger trains on tracks they share.
June 5, 2013
The low number is caused by aging trains, run-down tracks, outdated scheduling and few reserve vehicles to deploy when rail vehicles break down. The agency plans to update its scheduling, hire more supervisors and put out a bid next year for a new batch of light rail vehicles, which could be in service by 2017.
May 29, 2013
Under his leadership as president/CEO has experienced many accomplishments, including record ridership and revenue, continued reductions in the need for federal operating support, a significant pay down of debt and the best ever system-wide on-time performance.
October 11, 2012
The service's rail project — which is expected to take five years to complete — will cause many traffic problems, which could be an opportunity to attract people to transit. However, keeping buses running on time during the project could be difficult.
October 9, 2012
The majority of respondents to a Detroit news survey who rely daily on the bus system described it as “irritating, frustrating and time-consuming.” Sixty-two percent of respondents proposals to build a light-rail system in the city.
October 8, 2012
The revamped system's on-time performance drops to 60% before rebounding later in the day. Officials say the problems were the result of a new vehicle fleet, new reservationists and dispatchers, and general confusion.
May 30, 2012
The commuter rail system's smart card software will have to be modified to process refunds related to the policy, and there will have to be a protocol for identifying and serving eligible customers.
May 15, 2012
Refunds won't be offered when delays are caused by extreme weather, police investigations, accidents and medical emergencies.
March 12, 2012
MBTA would not be allowed to charge passengers if train departs 20 minutes or more after their originally scheduled departure time.
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