November 13, 2012
Riders who purchased 30- or 7-day unlimited MetroCards prior to Hurricane Sandy will not get their money back. Officials said processing refunds would be a logistical nightmare.
May 15, 2012
Refunds won't be offered when delays are caused by extreme weather, police investigations, accidents and medical emergencies.
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Hazard Analysis: The Practice of Using Cell Phones While Operating a Transit Vehicle Examining system safety principles, available information in the public domain, recent transit incidents and policies.
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