November 7, 2013
Provides enhanced customer information by sending real-time alerts from 5 a.m. to 9 p.m. Monday through Friday for the specific routes and lines selected by the customer at the time of day they choose.
November 4, 2013
Features a simple, user-friendly interface and continues the committee’s rebranding, incorporating the use of “transport” in an identifiable new logo and across media platforms.
September 9, 2013
METRO Magazine’s Facebook and Twitter pages will feature the latest news from North America's Biggest Bus Show from Sept. 10 through 11. Post photos and updates on Facebook and Twitter using #BusCon13 so others can keep up with the latest happenings, too.
July 10, 2013
Bus and rail service information will move off of agency's main Twitter account into two separate feeds with service information from Metro's operations control centers via the MetroAlerts system.
February 7, 2013
Participants are encouraged to tweet about their public transit experiences using the hashtag #WITransit.
August 29, 2012
In addition to hiring a full-time social media specialist, the agency has been able to respond to many individual customers using social media and found it can discover problems in real time from their customers.
August 27, 2012
Utilizes the new Facebook Timeline interface to share photos and ideas for places future charter bus passengers can explore on their travels. On Twitter, Monsey Tours interacts with over 470 followers by asking questions like, “What type of music do you like to listen to on long trips?” and sharing ideas for making road trips more fun.
November 1, 2011
Also launching is the CTA Budget Ideas Board — an online feedback forum for the proposed 2012 budget — and the new CTA Updates, a subscription text/email service for customers to receive alerts on any unplanned events affecting service.
October 5, 2011
Successes shared included using Twitter to gather community feedback on a new hire; as a backup to the website to disseminate service updates; and encouraging riders to tweet photos on trains and buses to help draw attention to maintenance issues.
August 23, 2011
The redesigned site includes a simpler presentation of DART's online trip planner, Google trip planner, real-time arrival information, stop locator, rider alerts, service advisories and social media.
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