IBM announced it has signed a five-year information technology (IT) professional services agreement with Amtrak. Through the agreement, IBM will provide IT support to Amtrak focusing on improving the quality of service to Amtrak's 19,000 employees and over 28.7 million passengers nationwide.
Amtrak awarded the contract to IBM to provide data center services including mainframe, mid-range server, security services, asset management and help desk and desktop support services for 10,000 workstations nationwide. IBM will support the infrastructure for Amtrak's reservation system as well as the corporation's entire computing infrastructure from delivery centers in the U.S.
The agreement was signed on June 30, 2009 and continues a long-standing relationship between IBM and Amtrak, dating back to 1994.