Continuing with an ambitious program to address service reliability for T customers, State Transportation Secretary James Aloisi and Acting Massachusetts Bay Transportation Authority (MBTA) GM William Mitchell announced significant service improvements to various bus routes throughout its service area.
The MBTA, through the introduction of GPS and customer feedback has adopted a new course of action to improve on-time performance for customers. With GPS technology, the T's 1,040 buses are tracked in real-time, allowing bus dispatchers to know the exact location of each bus, and the ability to immediately detect delays in service.
"Using data from new technologies deployed on our vehicles, combined with feedback from customers who ride our system every day, we have identified several significant ways to improve the performance of some of our most popular routes," said Secretary Aloisi. "The MBTA is focused on continuing to expand our use of new technology investments to directly improve transit service delivery and customer experience."