January 20, 2010

RouteMatch partners with Ontira for real-time info

On Tuesday, RouteMatch Software Inc. announced it has formed a strategic alliance with Ontira Communications Inc., a provider of automated traveler information systems (ATIS) for the transportation industry.

 

Under terms of the alliance, RouteMatch, a provider of scheduling and dispatching software, will integrate and package Ontira's HandyLine solution into the RouteMatch suite of software. This integration will benefit RouteMatch customers by providing 24/7 access to trip information over the telephone. Additionally, customers will be proactively notified about upcoming trips through telephone and/or email/SMS.

 

HandyLine works in conjunction with a variety of media including interactive voice response (IVR). Registered users of this service can receive reminder notifications of their upcoming demand response trips and confirm and cancel them using the self-service IVR. This service benefits the transit agency by reducing the number of routine inquiries about upcoming trips, allowing them to focus on providing better service for more complex requests. As a result agencies can handle more incoming calls without incurring increased costs.

 

HandyLine optional modules include automated trip booking, automated speech recognition, and email / SMS support. In addition, RouteMatch and Ontira are exploring multi-modal trip planning features to offer riders more options when planning a trip.

 

The comprehensive product will benefit all of RouteMatch's customers by offering a lower barrier of entry to providing self-service and notification features to their riders, according to the companies.

 

 

deli.cio.us digg it stumble upon newsvine
[ Request More Info about this product / service / company ]


E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

Mass transit mobile Wi-Fi & the public sector case study How Santa Clara Valley Transportation Authority successfully implemented Wi-Fi on its light rail and bus lines

More white papers


STORE
METRO Magazine - August 2013

METRO Magazine
Here are the Highlight:
  • Paratransit Survey: Operators Grapple with Funding Retention
  • Temsa Vehicles Bring Smoother, Quieter Riders to U.S. Market
  • Ridership Growth Spurs Twin City’s Transit to Expand Services
    And much more…
  •  
    DIGITAL EDITION

    The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue