August 17, 2011

N.Y. paratransit rider complaints rise with service cuts

STATEN ISLAND, N.Y. — New York Metropolitan Transportation Authority’s (MTA) Staten Island-based Access-A-Ride customers complain of long delays for home pickups, being stranded at their destinations when drivers who can't find them and leave and difficulty in scheduling routine activities with the customer service department, silive.com reported.

MTA officials told silive.com that Access-A-Ride averages about 1,700 customer complaints a month, out of 116,225 active registrants in New York City, and while there have not been any cuts to the service's $480 million annual budget, it has implemented a number of cost-cutting measures. For the full story, click here.

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