September 23, 2011

Calif.’s Metrolink unveils ‘quiet cars’

Beginning Oct. 3, a passenger car on every weekday Metrolink train will be designated as a quiet car to ensure peace and quiet for passengers that prefer an almost noiseless commute. No loud talking or cell phones, smart phones or electronic devices that can be heard by others will be allowed on quiet cars.

"Our new quiet cars will make the commute on Metrolink trains even more enjoyable for those, like myself, who prefer a more peaceful commute," said Metrolink Board Chairman Richard Katz. "Some of our passengers prefer to socialize or do business on the train. We encourage that - just not on the new quiet cars."

There is no additional charge to ride in a quiet car. Seating will be on a first-come, first-served basis. Passengers should be mindful of the limited availability of quiet car seating and place belongings below their seat or in their laps to allow as many passengers as possible to take advantage of the new option.

The second car away from the locomotive on each train set will be designated as the quiet car. Conductors and Metrolink customer service representatives can help passengers locate the quiet cars.

"This is one more way Metrolink is working to add value to our passengers. We offer a safe, reliable, convenient service that allows our passengers to save up to $10,000 annually," said Metrolink CEO John Fenton.

In May, Metrolink launched express trains. In July, Metrolink launched trains with additional space for bicycles. Quiet cars are the next service enhancement meant to take the customer experience to the next level.

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