September 22, 2011

Pa.’s Port Authority investing in customer service tools

PITTSBURGH — Despite financial woes, the Port Authority of Allegheny County is looking into adding about eight customer service representatives to handle an anticipated spike in calls when it launches its new electronic fare collection system next year, and spending more than $800,000 on a new interactive phone system that would provide 24-hour customer service, Pittsburgh Tribune-Review reported. For the full story, click here.

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