February 28, 2012

Allison unveils certification program

Allison Transmission launched a national service certification program to ensure customers receive an even greater level of maintenance and repair services for their Allison automatic transmissions.

The Allison Excellence program further enhances the company's service commitment by implementing key performance metrics for Allison authorized distributors that are designed to provide customers with the fastest, most accurate and cost-effective transmission service.

The company already requires authorized distributors to have all technicians factory-trained, to utilize Allison-specific equipment and to maintain a comprehensive inventory of only genuine parts. This additional level of Allison Excellence certification will require distributors to meet aggressive customer service standards focused on timeliness of repairs, inventory stocking and customer feedback, according to the company.

For more information on Allison Excellence, or to locate an Allison Excellence certified service center, click here.

 

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