April 10, 2012

DCTA launches customer communication app

With the launch of the GO Request mobile application, customers can report concerns and safety issues along Texas-based Denton County Transportation Authority (DCTA) routes using iPhone or Android smart phones.

Smart phone users simply open the application, select an issue, take a picture and tap “submit” — the application picks up the exact location and sends the issue directly to the agency staff member responsible for addressing the issue.

“Our passengers told us they wanted convenient tools to communicate with DCTA,” noted DCTA President Jim Cline. “This technology responds to that request and allows us to more efficiently and effectively serve our customers.”

The GPS and camera features built into the iPhone and Android smart phones make it simple for passengers to alert DCTA officials about a variety of issues around the clock while the passengers are on the go. Passengers will know their issue went to the right person without ever going to an office or sitting down at a computer and they can also receive status updates on their submittals. This efficiency allows DCTA to improve the passenger experience while saving the agency staff time and money.

The smart phone application is the latest enhancement to the agency’s commitment to improving the passenger experience. The citizen relationship management solution is hosted by Government Outreach Inc.

deli.cio.us digg it stumble upon newsvine
[ Request More Info about this product / service / company ]


E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Factors in Transit Bus Ramp Slope and Wheelchair-Seated Passenger Safety Nearly 3 million U.S. adults are wheelchair or scooter users1, and as the population ages this number is expected to rise. Many wheelchair users rely upon public transportation to access work, medical care, school and social activities.

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

More white papers


 
DIGITAL EDITION

The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue