METRO Magazine Logo
MenuMENU
SearchSEARCH

NYC launches accessible taxi dispatching service

Metro Taxi, a company located in West Haven, Conn., will dispatch 233 NYC accessible taxicabs to locations within Manhattan.

September 24, 2012
NYC launches accessible taxi dispatching service

William Scalzi, president of Accessible Dispatch, the Connecticut company that will dispatch wheelchair accessible taxis in NYC (center); David Yassky, Chairman of the NYC Taxi and Limousine Commission (left); and Victor Calise, Commissioner of the Mayor’s Office for People with Disabilities (right).

1 min to read



William Scalzi, president of Accessible Dispatch, the Connecticut company that will dispatch wheelchair accessible taxis in NYC (center); David Yassky, Chairman of the NYC Taxi and Limousine Commission (left); and Victor Calise, Commissioner of the Mayor’s Office for People with Disabilities (right).

The New York City Taxi and Limousine Commission (TLC) launched a new program providing wheelchair-accessible taxi dispatching services to New York City residents.

Metro Taxi, a company located in West Haven, Conn., will dispatch 233 NYC accessible taxicabs to locations within Manhattan. Accessible Dispatch is a centralized service providing on-demand transportation 24/7, 365 days a year with no advance reservations necessary.

Ad Loading...

Key points of the service include:

  • Wheelchair-accessible taxis will respond to trips originating in Manhattan and ending anywhere in the five boroughs, Westchester and Nassau counties and the three regional airports.

  • Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.

  • Accessible vehicles in the NYC fleet include rear and side entry minivans.

  • When offered a trip, the taxi driver must accept it within two minutes and proceed directly to the pick-up location.

Ad Loading...
  • Accessible Dispatch will pay drivers directly for the “deadhead,” or travel time, portion of their trips en route to scheduled pick-ups. These costs are funded through a fee paid by all New York City taxi medallion owners.

  • All drivers who operate a wheelchair-accessible taxicab have been or will be trained in wheelchair assistance, boarding and de-boarding protocols, disability awareness and passenger sensitivity.

 

More Paratransit

Spare logo for Fixed Route Platform
Technologyby StaffMay 19, 2026

Spare Expands AI-Native Operations Platform With Fixed-Route Capabilities

The launch marks a major milestone in Spare’s vision for unified transit operations.

Read More →
Trinity Metro On Demand Vehicle
Technologyby StaffMay 19, 2026

Via Announces Scheduling and Supply Studio

The Scheduling and Supply Studio provides the world’s first fully integrated platform for optimizing vehicle and driver availability to rider demand, said company officials.

Read More →
MBTA Green Line Construction
Railby StaffMay 18, 2026

Boston's MBTA Completes Latest Green Line Work

The work took place during 12 consecutive days of shuttle bus service replacement between Kenmore and Cleveland Circle. 

Read More →
Ad Loading...
Community Transit's Bluebell bus celebrating the agency's 50-year milestone.
Busby StaffMay 15, 2026

Washington's Community Transit Celebrates 50-Year Milestone

The milestone highlights both the agency’s history and its evolving role in meeting the region’s growing mobility needs.

Read More →
Cover for Part 2 with AC Transit's Cecil Blandon
ManagementMay 8, 2026

Bus Tech Talk: Part 2 with AC Transit's Cecil Blandon

In Part 2 of a two-part conversation, AC Transit’s director of maintenance joins co-hosts Alex Roman and Mark Hollenbeck to discuss his maintenance team’s work with various types of vehicle, training, augmented reality, and more.

Read More →
transit tracker connectpoint
Sponsoredby Alex RomanMay 1, 2026

Connectpoint Expands Digital Signage Strategy with LED Push

Connectpoint is enhancing its digital signage strategy by integrating LED technology into its services.

Read More →
Ad Loading...
frontrunner bus
SponsoredMay 1, 2026

ADA Compliant Transit: Easier, More Dignified Travel for Every Passenger

Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.

Read More →
AMF Bruns' new headquarters and parking lot.
Paratransitby StaffApril 28, 2026

Inside AMF Bruns of America’s New Ohio Production Hub [Photos]

Step inside AMF Bruns of America’s 41,000-square-foot facility in Stow, Ohio, where expanded manufacturing capacity, modernized operations, and a focus on next-generation mobility solutions are shaping the company’s growth in accessible transportation.

Read More →
Exterior image of AMF Bruns' new facility in Ohio.
Paratransitby StaffApril 22, 2026

AMF Bruns Opens New Ohio Headquarters, Expands U.S. Manufacturing Footprint

With expanded production space, local investment, and a growing workforce, AMF Bruns is scaling its U.S. presence. Here’s an exclusive look inside the new Stow, Ohio, HQ.

Read More →
Ad Loading...
Ribbon cutting photo celebrating SEPTA's new Ardmore Station
Managementby StaffApril 13, 2026

Philadelphia's SEPTA Celebrates New Ardmore Station

The station was rebuilt as part of SEPTA’s Station Accessibility Program, making it fully ADA accessible with new elevators, ramps, and high-level platforms.

Read More →