November 12, 2012

RouteMatch to equip Canada paratransit

The City of St. John's, Newfoundland MVT Canadian Bus and RouteMatch Software have partnered to improve the City's GoBus Accessible Transit operations through expanded advanced intelligent transportation (ITS) technologies.

GoBus Accessible Transit is operated by MVT Canadian Bus and serves the City of St. John's and the City of Mount Pearl, providing door-to-door accessible transit services to persons with disabilities and those unable to use public transit. MVT Canadian Bus assumed operations in 2012 with 18 new vehicles equipped with state-of-the-art technology by RouteMatch.

Technology enhancements include a recently launched customer web portal and Interactive Voice Response (IVR).

The City of St. John's launched a customer web portal for GoBus to complement the system's existing RouteMatch scheduling, dispatching and automatic vehicle tracking technologies. The customer web portal is designed to allow riders to conveniently book, view, edit and cancel their own trips online, reducing incoming call volumes and also enable easier scheduling of trips for the hearing impaired. The City of St. John's will also be releasing an IVR system, which utilizes advanced speech recognition to deliver automated phone reservations.

"Our riders asked for this technology in a public meeting," says Cecil Whitten, the City of St. John's Chair of the Paratransit Advisory Committee. "They utilize e-mail and text messages in their day-to-day lives; we want to accommodate them by providing their preferred communication channels. RouteMatch helps us provide better customer support to our growing number of riders."

In 2012 alone, GoBus has seen their trips per day increase from 325 to 450. By embracing the new relationships and technology, the City of St. John's has seen enhancements across the board for the GoBus Accessible Transit operation which includes 18 buses, 12 dispatchers and 40 drivers.

Before utilizing ITS technologies, all scheduling had been completed manually and two-way radio devices were used for communication between drivers and dispatchers. Now, each bus is equipped with a mix of traditional mobile data computers and tablet mobile data devices, decreasing the need for radio communications. Dispatchers are able to process and address cancellations quickly allowing more flexibility in processing same day requests and thus increasing ridership.

deli.cio.us digg it stumble upon newsvine
[ Request More Info about this product / service / company ]


E-NEWSLETTER

Receive the latest Metro E-Newsletters in your inbox!

Join the Metro E-Newsletters and receive the latest news in your e-mail inbox once a week. SIGN UP NOW!

View the latest eNews
Express Tuesday | Express Thursday | University Transit

White Papers

Factors in Transit Bus Ramp Slope and Wheelchair-Seated Passenger Safety Nearly 3 million U.S. adults are wheelchair or scooter users1, and as the population ages this number is expected to rise. Many wheelchair users rely upon public transportation to access work, medical care, school and social activities.

Mass Transit Capital Planning An overview of the world-class best practices for assessing, prioritizing, and funding capital projects to optimize resources and align with the organization’s most critical immediate and long-term goals.

The Benefits of Door-to-Door Service in ADA Complementary Paratransit Many U.S. transit agencies continue to struggle with the quality of ADA service, the costs, and the difficulties encountered in contracting the service, which is the method of choice for a significant majority of agencies. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.

More white papers


 
DIGITAL EDITION

The full contents of Metro Magazine on your computer! The digital edition is an exact replica of the print magazine with enhanced search, multimedia and hyperlink features. View the current issue