Amtrak named Thomas J. Hall as chief, customer services, and Jay Commer as GM, state-supported services. Both will report directly to VP, operations DJ Stadtler, effective immediately.
As chief, customer services, Hall is in charge of ensuring that Amtrak provides service that meets the wants, needs and expectations of customers. He will oversee system operations functions, including the Consolidated National Operations Center, crew management services, intermodal connectivity, administration of special trains, and food and beverage services.
In addition, he is responsible for setting and maintaining standards for station and on-board service. He will be based in Wilmington, Del.
As GM, state-supported services, Commer is responsible for providing Amtrak state partners and their customers with excellent service, while meeting financial goals and other performance targets. It is a critical position that supports the corporate goals of Amtrak’s Strategic Plan.