UT Survey: City, campus, housing partners crucial to university systems
Operators from Ohio, Maryland and Arizona tell us about the relationships that help them run their services.


A university transit system is not just the buses and shuttles that bring students to and from class. Strategic partners contribute crucial elements to the process, such as the ability to gain funding or conduct the research for future projects. We asked some university transit operators to tell us about some of their partnerships and how they help the service run.
Here are their responses:

“[Ohio State University’s] Campus Transit Lab, a living research lab designed in partnership with the Department of Civil and Environmental Engineering and Geodetic Science and Transportation and Traffic Management, [enables] students and researchers are able to use [real-time bus] data to test transit route design efficiencies, traffic impacts on transit routes and develop creative methods to proactively educate customers on the variety of ways to utilize transit.
We also partner with the [university's] Department of City and Regional Planning to provide on-the-job research opportunities and training to a graduate research assistant regarding the design and implementation of complex transportation systems on campus. As part of this ongoing partnership with the department, an annual campus transit survey is designed and distributed to look for trends related to commuting habits of students, faculty and staff.”
Nicole Hernandez, assistant director of marketing and communications, office of administration and planning
Ohio State University
Columbus, Ohio

“At the University of Maryland College Park Department of Transportation Services we develop strategic partnerships with our local student housing developers. We write MOUs to provide bus services to each of these properties according to their positioning and strategy. In turn, we are able to reduce the number of single occupancy vehicles that come to campus and reduce our campus carbon footprint.”
Beverly Malone, assistant director, department of transportation services
University of Maryland
College Park, Md.
“We have a wonderfully successful partnership with our local public transportation provider, Northern Arizona Intergovernmental Public Transportation Authority (NAIPTA). A collaborative effort between the university, NAIPTA and the City of Flagstaff for a grant brought Mountain Links to our community. Our campus Shuttle Services provided transportation to over 1.2 million riders last year. Mountain Link made it possible to serve an additional 576,563 riders last year (in its first year.)”
Erin Suzanne Stam, director, parking services
Northern Arizona University
Flagstaff, Ariz.
RELATED ARTICLE: Check out, "UT Survey: Bus replacement tops university transit budget wish lists."
More Bus

Transit Expands Agency Partnerships, Reaching 200 Official App Partners
COO Jake Sion discusses Transit’s growth, the success of its Transit Royale program, and how technology is helping agencies improve the rider experience.
Read More →
Everett Transit, Community Transit Approve Consolidation of Services
The agreement will bring Everett Transit into Community Transit’s network in April 2027, with plans to increase bus service by 50% by 2031 and expand regional connections.
Read More →
Brian Dickson on Building Stronger, More Resilient Transportation Organizations
Bus Business Consultants Founder Brian Dickson discusses the leadership principles, operational discipline, and strategic planning that separate transportation companies positioned for long-term success from those stuck in survival mode.
Read More →
LA Metro Breaks Ground on Vermont BRT Project
The 12.4-mile corridor is projected to serve 66,200 daily riders, reduce travel times by up to 24%, and create the nation's busiest bus rapid transit corridor.
Read More →
Roman Cornell on ABC Companies’ Evolution and the Future of Passenger Transportation
The company’s CEO discusses carrying forward a third-generation family legacy, ABC’s continued evolution in passenger transportation, support for increasingly complex fleets, and how technology and continued investment could help operators improve uptime.
Read More →
VIA Bus Ridership Grows 10.1% Through August 2026
San Antonio's VIA Metropolitan Transit reported the highest bus ridership growth among major Texas transit systems. Federal Transit Administration data ranked it second among the nation's 50 largest transit systems.
Read More →
LA Metro September Ridership Climbs 3.9%, Led by Rail Growth
The agency recorded more than 27.2 million boardings, with rail ridership increasing 12.4% year over year and the D Line posting the largest gains.
Read More →
Frontrunner Bus Group Introduces XF Low-Floor Bus with Enhanced Accessibility
The new mid-sized bus features a full flat-floor design, eight-inch curbside step-in height, and zero-entry rear ramp to improve passenger access and operational flexibility.
Read More →
Scenes from APTA TRANSform & EXPO 2026
Transit leaders, manufacturers, and industry professionals gathered in Chicago to explore new technologies, share ideas, and discuss the future of public transportation.
Read More →
More Than a Summer Job: Building the Next Generation of Transit Talent
The Delaware River Port Authority and PATCO have transformed their internship program into a hands-on professional development experience that introduces students to the breadth of transportation careers — and creates a pipeline for future employees.
Read More →