December 18, 2013

NJ Transit completes rail mobile ticketing rollout

NJ Transit completed a systemwide rail rollout of its mobile ticketing program, expanding MyTix to the remaining two rail lines: the Northeast Corridor and Atlantic City Rail Line. MyTix enables customers to purchase and display one-way rail tickets and weekly and monthly passes, anytime, anywhere, using their smartphones.    
 
Customers can now use MyTix for travel to and from all 165 NJ Transit rail stations.

NJ Transit first introduced MyTix in April 2013 as a pilot program on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to include other rail lines.

In September, NJ Transit expanded MyTix to the Main/Bergen County and Port Jervis lines, followed in October by the Montclair-Boonton and Morris & Essex lines, and most recently in November, to the North Jersey Coast and Raritan Valley lines, as part of a gradual systemwide rail rollout of the program. Some improvements made to the agency’s MyTix app were the direct result of valuable feedback from customers using the app during the gradual rollout.

“As part of our ongoing efforts to tap into the latest technology to improve the overall customer experience, we aimed to place our mobile ticketing app into the hands of all of our rail customers by the end of this year, and we have met our goal right on schedule,” said NJ Transit Executive Director James Weinstein. “All rail customers now have the ability to treat their smartphones as both a ticket vending machine and rail ticket or pass all in one, providing for a seamless experience just in time for the busy holiday travel season.”

MyTix is available for free download on any web-enabled iOS or Android operating system, via the App Store for iOS devices and the Google Play Store for Android devices.

MyTix was designed with input from customer focus groups, as well as NJ Transit frontline rail employees and customer service staff.

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