Scottish security team uses headcams

Posted on November 19, 2007 by METRO Staff

FirstGroup plc employees in Glasgow, Scotland have begun using mobile (CCTV) technology, featuring headcams, across its entire fleet of 1,000 buses to crack down on passengers trying to cheat the system.

The ten-person revenue protection team that makes sure passengers have the correct ticket will wear the cameras, which cost approximately $4,000 apiece. They will also wear a badge that will notify passengers that they are being recorded.

“There have been incidents of revenue protection officers being assaulted and these cameras will be an extra way of getting evidence, so the minority of passengers who refuse to behave themselves can be dealt with appropriately,” said Alan Pert, security manager for First in Glasgow.

Approximately 120 people each month are caught breaking the rules, by purchasing child tickets for adults, not paying the full amount for their trip or not paying at all.

Although the revenue protection team does not have the authority to arrest people who give them a hard time or cheat the system, they can levy a $60-plus fine.

If the headcams are a success, they will be used across Glasgow to help supplement existing CCTV camera systems on problem services.

“We already have more than a quarter of our fleet fitted with CCTV cameras to help ensure the safety of the passengers and staff,” said Pert. “If this is successful, these headcams will also be used to enhance existing measures.”

The unique revenue protection team was launched in 2004 and is the only one of its kind in Scotland, although it is patterned after programs in the British cities of Manchester and Leeds.

Besides ensuring revenue conformity, the team also deals with anti-social behavior that may be disturbing to other passengers.

In addition to the work of the revenue protection team, First also runs a regular advertising campaign to advise customers to ensure they are paying for the journey they choose.

“This is not about generating revenue, but to ensure that all passengers are fairly treated and to ensure everyone is paying the appropriate fare for their journey,” said Pert, who added that fined passengers do have the right to appeal directly to the company.

View comments or post a comment on this story. (0 Comments)

More News

BYD enters mass transit market with low-cost train

The light rail technology is applicable to small and medium-sized cities, heavy traffic routes, CBD’s and routes connecting tourist attractions in large cities, according to the company.

MBTA forgives $839K in fines stemming from 2015 winter performance

According to the report, the company said that the forgiven fines regarded maintenance issues, and that the MBTA agreed to waive them amid evidence that maintenance workers were pulled from their regular jobs to help shovel off tracks and shorten delays.

Brookville set to deliver second QLine streetcar

Each red and white streetcar will seat 125 passengers and feature Wi-Fi, vertical bicycle racks, and an HVAC unit. M-1 officials said that its delivery schedule and testing remain on schedule, with track testing set to begin later this fall.

Testing may delay SMART rail launch until 2017

The rail agency announced Sept. 26 that it was only then beginning to ramp up speeds on the railcars during safety testing. But with 11 weeks left before the new year, officials have not pegged when the cars will be tested at their fullest capabilities.

Chicago Metra to test real-time travel information screens

Will also be working with local communities to give them the opportunity to provide community-specific information to be displayed on the screens at no cost.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close