Rail

NYCT rider report cards released for M Line

Posted on December 29, 2008

The Metropolitan Transportation Authority’s New York City Transit released grades for its M line subway service, with riders rating the line an overall grade of C, improving over last year's C-minus.

NYCT received 900 Rider Report Cards from riders rating the M service. Out of those responses, 848 returned via mail and another 52 responses were received through the Internet.

"Reasonable wait times for trains" and "Station announcements that are informative" both received a C-minus this year, up from D-plus last year. "Cleanliness of subway cars" was graded C-plus this year, up from C-minus in 2007, while "Lack of graffiti in subway cars" moved upward to a B-minus in 2008 from C last year. Overall, grades for the M line improved in 12 of the 22 areas riders were asked to grade, including the overall grade, while none declined.

M riders were also asked to prioritize the areas where they'd like to see improvements. "Reasonable wait times for trains," and "Minimal delays during trips" held the same top two positions this year as they did in 2007. "Cleanliness of stations" jumped to third in 2008, up from fifth place in 2007.

Meanwhile, "Sense of security in stations" ranked fourth this year, up from seventh place in 2007 and "Adequate room on board during rush hour" rose from sixth place in 2007 to round out 2008’s top five.

 


View comments or post a comment on this story. (0 Comments)

More News

Alstom debuts world's first hydrogen train entering passenger service

The zero-emission Coradia iLint, which debuted in Lower Saxony, Germany, can reach up to 140 km/h (90 mph).

WMATA announces contracting opportunity for Silver Line extension

Under the agency's plan to "Keep Metro Safe, Reliable and Affordable," the use of competitive contracting is recommended as a way to control operating and maintenance costs

Amtrak Pacifc Surfliner, MLB team up for rail safety awareness

Partners with San Diego Padres, Los Angeles Angels and California Operation Lifesaver to highlight the importance of safety around train tracks.

Zmudzinski to lead national rail systems at WSP

Will lead the firm’s transit and rail systems engineering team and support business development across the U.S.

4 teams submit design-build bids for Foothill Gold Line light rail project

Includes technical approach to completing the design and construction of the project, their management method, and financial bid.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation