Rail

Record Metro-North ridership, satisfaction numbers

Posted on February 11, 2009

The Metropolitan Transportation Authority's Metro-North Railroad, which is celebrating its 25th anniversary, set a new record for ridership in 2008, exceeding 84 million rides.

In all, Metro-North (MNR) provided 84,220,427 trips last year with 83,554,482 rides taken aboard Metro-North trains, representing a 3.9 percent increase compared to 2007, and includes ridership on the railroad's ferries and buses, which reached 665,945 in 2008, a one-year increase of 9 percent.

Additionally, MNR's East-of-Hudson customers enjoyed on-time arrivals 97.5 percent of the time. This marks the fourth consecutive year on-time performance has been 97.5 percent or greater. Also, a record-breaking 94 percent of customers surveyed said they were satisfied with the service they received from MNR.

"Metro-North's record-breaking ridership, stellar on-time-performance and all-time high customer satisfaction represent of what is happening across our network of railroads, subways and buses, and continue trends that have been in place since the MTA was created to manage the New York region's transportation system,” said Elliot G. Sander, executive director/CEO of the MTA. “These results reflect our belief that if you provide high quality service, customers will take notice and vote with their feet."

View comments or post a comment on this story. (0 Comments)

More News

Chicago's Metra meets on-time goal for 4th straight month

For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.

Sound Transit's Lynwood LR extension completes environmental review

With the ROD in hand, Sound Transit can continue the process to compete for the federal funding that is necessary to help pay for the project.

Jacobs Engineering wins California high-speed rail contract

Will be the lead designer for the Dragados-Flatiron Joint Venture for the design-build contract and is responsible for the infrastructure design. Officials estimate the construction value to be $1.2 billion.

N.Y. MTA approves $206M signaling contract for Queens Blvd Line

The MTA gave preliminary approval to two contracts to Siemens Industry Inc. and Thales Transport & Security for the installation of a Communications-Based Train Control signaling system on one of New York City Transit’s busiest subway lines.

Brookville Equipment to supply 2 additional Dallas Streetcars

Line expansion triggers addition of two off-wire capable Liberty Modern Streetcars to Dallas fleet, which will run four cars from Pennsylvania-based manufacturer next year

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close