Record Metro-North ridership, satisfaction numbers

Posted on February 11, 2009

The Metropolitan Transportation Authority's Metro-North Railroad, which is celebrating its 25th anniversary, set a new record for ridership in 2008, exceeding 84 million rides.

In all, Metro-North (MNR) provided 84,220,427 trips last year with 83,554,482 rides taken aboard Metro-North trains, representing a 3.9 percent increase compared to 2007, and includes ridership on the railroad's ferries and buses, which reached 665,945 in 2008, a one-year increase of 9 percent.

Additionally, MNR's East-of-Hudson customers enjoyed on-time arrivals 97.5 percent of the time. This marks the fourth consecutive year on-time performance has been 97.5 percent or greater. Also, a record-breaking 94 percent of customers surveyed said they were satisfied with the service they received from MNR.

"Metro-North's record-breaking ridership, stellar on-time-performance and all-time high customer satisfaction represent of what is happening across our network of railroads, subways and buses, and continue trends that have been in place since the MTA was created to manage the New York region's transportation system,” said Elliot G. Sander, executive director/CEO of the MTA. “These results reflect our belief that if you provide high quality service, customers will take notice and vote with their feet."

View comments or post a comment on this story. (0 Comments)

More News

Alstom to supply new generation metros to Greater Lyon

The binding part of the order includes the delivery of 30 metros for an amount of $152 million dollars.

Texas' TRE increases frequencies, extends service hours

The new schedule features weekday train service every 30 minutes during peak periods. For evening, mid-day and Saturday service, the frequency will be every 60 minutes.

First Hitachi-made rail vehicles for Miami-Dade unveiled

The Miami-Dade Metro contract amounts to about $300 million dollars representing a total quantity of 68 trains (136 cars).

WMATA report on running red lights calls for capping speeds, brighter bulbs

Plans to upgrade signals with LED bulbs at the following problem-spots by the end of the year: National Airport, Silver Spring, Vienna, Grosvenor, Largo, and Farragut North.

Dallas' rail-connected development driving regional growth, study says

Completed or under-construction TOD near DART stations has already generated $69 million in state and local tax revenue.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close