Bombardier's United Kingdom trains were found to be the best in nine of the 11 design areas assessed by the travelling public in a recent study conducted by Passenger Focus, the official rail users "watchdog" in the U.K., according to the company
The study considered passengers' views of the internal layout, facilities and design features of current intercity rolling stock, looking specifically at long-distance journeys on nine different types of trains in current operation. The research compared the general public's satisfaction in 11 different design aspects of the vehicles, including seating comfort, toilets and luggage provision.
Across the 11 design areas considered, the train types that received the most favorable approval ratings were the Class 222s, operated at the time by Hull Trains and East Midlands Trains. Bombardier's Voyager trains, in operation on Arriva CrossCountry services, also scored well, with Bombardier's DEMUs topping nine of the 11 categories.