Cleveland RTA launches 'Commuter Alerts'

Posted on October 11, 2010

On Monday, the Greater Cleveland Regional Transit Authority (RTA) launched its "Commuter Alerts" pilot project — a new customer communication service for rail riders that provides timely email or text message information about the status of their service.

Commuter Alerts enables a customer to select either a text message or an email alert, or both. If there is a service disruption on their selected routes, they'll receive information about the issue and then a follow-up message when the problem has been resolved.

"We utilize Twitter, Facebook and the media to communicate with the public for major issues, but this allows customers to 'opt-in' and permits us to provide them with information that is important to their commute," said RTA's GM/CEO Joe Calabrese. "It is targeted and specific to each customer, and can be adjusted by the customer if their schedules change. We believe that this service will keep our customers well informed with quick notifications to allow them to best utilize their time."

Commuter Alert messages will consist of what service is disrupted and the magnitude of the disruption. A follow up alert will be issued when the problem is resolved. Messages will be transmitted for delays of 10 minutes or more or other unusual occurrences.

For now, the pilot program is operational for rail service, which serves approximately 20 percent of RTA's customers. RTA plans on expanding the program to its other services in the future.


View comments or post a comment on this story. (0 Comments)

More News

Dallas' rail-connected development driving regional growth, study says

Completed or under-construction TOD near DART stations has already generated $69 million in state and local tax revenue.

Uber endorses Sound Transit 3 light rail expansion ballot measure

The $54 billion ballot measure would add 62 miles of light rail with stations that would serve 37 new areas and grow the system to 116 miles.

L.A. Metro receives milestone 50th Kinkisharyo light rail vehicle

Currently, there are 38 Model P-3010 vehicles in service and the 50th car should be ready for revenue service by mid-December.

Amtrak bans Samsung Galaxy Note 7 smartphones

Faulty batteries on the phones that can overheat are blamed for fires around the world, prompting Samsung to issue recalls and stop production on the Note 7. The FAA has already banned the phones from all airlines.

DART adds 3 miles to Blue Line light rail system

Connecting an area known as the Education Corridor to downtown by light rail enables more people to discover the academic programs offered at the UNT Dallas, Paul Quinn College and Cedar Valley College.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close