Rail

Cleveland RTA launches 'Commuter Alerts'

Posted on October 11, 2010

On Monday, the Greater Cleveland Regional Transit Authority (RTA) launched its "Commuter Alerts" pilot project — a new customer communication service for rail riders that provides timely email or text message information about the status of their service.

Commuter Alerts enables a customer to select either a text message or an email alert, or both. If there is a service disruption on their selected routes, they'll receive information about the issue and then a follow-up message when the problem has been resolved.

"We utilize Twitter, Facebook and the media to communicate with the public for major issues, but this allows customers to 'opt-in' and permits us to provide them with information that is important to their commute," said RTA's GM/CEO Joe Calabrese. "It is targeted and specific to each customer, and can be adjusted by the customer if their schedules change. We believe that this service will keep our customers well informed with quick notifications to allow them to best utilize their time."

Commuter Alert messages will consist of what service is disrupted and the magnitude of the disruption. A follow up alert will be issued when the problem is resolved. Messages will be transmitted for delays of 10 minutes or more or other unusual occurrences.

For now, the pilot program is operational for rail service, which serves approximately 20 percent of RTA's customers. RTA plans on expanding the program to its other services in the future.

 

View comments or post a comment on this story. (0 Comments)

More News

N.Y. MTA offers reading promotion to subway riders

The "Subway Reads" promotion will provide customers with access to five free e-shorts, as well as extensive samples from full-length books, to enjoy while on the subway.

Cincinnati unveils new branding for streetcar

The new design, name and logo are part of the recently announced naming rights sponsorship with Cincinnati Bell.

Marie to manage WSP | PB transit, rail practice

He has led the firm’s work on several major contracts, including the project management and general engineering consulting effort for the Region of Waterloo rapid transit system in Ontario, Canada.

Sweden's high-speed trains are the least punctual in Europe

On Sweden's most important high-speed railway lines, Stockholm-Gothenburg and Stockholm-Malmö, as many as 33% of trains have been late during the period 2008-2015.

Shepherd joins Michael Baker as Sr. VP for rail, transit division

Bonnie D. Shepherd brings almost 30 years of experience that includes work in the rail and transit industry with a focus on multi-modal transportation in architecture and engineering.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close