Rail

Cleveland RTA launches 'Commuter Alerts'

Posted on October 11, 2010

On Monday, the Greater Cleveland Regional Transit Authority (RTA) launched its "Commuter Alerts" pilot project — a new customer communication service for rail riders that provides timely email or text message information about the status of their service.

Commuter Alerts enables a customer to select either a text message or an email alert, or both. If there is a service disruption on their selected routes, they'll receive information about the issue and then a follow-up message when the problem has been resolved.

"We utilize Twitter, Facebook and the media to communicate with the public for major issues, but this allows customers to 'opt-in' and permits us to provide them with information that is important to their commute," said RTA's GM/CEO Joe Calabrese. "It is targeted and specific to each customer, and can be adjusted by the customer if their schedules change. We believe that this service will keep our customers well informed with quick notifications to allow them to best utilize their time."

Commuter Alert messages will consist of what service is disrupted and the magnitude of the disruption. A follow up alert will be issued when the problem is resolved. Messages will be transmitted for delays of 10 minutes or more or other unusual occurrences.

For now, the pilot program is operational for rail service, which serves approximately 20 percent of RTA's customers. RTA plans on expanding the program to its other services in the future.

 

View comments or post a comment on this story. (0 Comments)

More News

Alstom secures power supply contract for Kochi metro in India

This contract includes high voltage cabling from the state grid for the new 16-mile metro line. Alstom is the main supplier of Kochi metro after it has been awarded previous orders for 25 Metropolis trainsets, signalling, telecom and electrification. Commercial service is scheduled to begin in March 2016.

Bombardier signs maintenance contract for National Express Essex system

The contract, which is for a ten-year period with the option to extend another 5 years, covers maintenance and spare parts on 74 four-car Class 357 ELECTROSTAR trains and is valued at approximately $213 million.

MBTA gets winter weather advice from 'peer' cities

Suggestions included using special diesel-powered vehicles to clear snow from tracks, as well as using deicing chemicals to prevent the third rail from freezing and losing contact with the trains.

Chicago Transit replacing airport escalator damaged in train wreck

The train wreck, which occurred in the early morning of March 24, 2014, when the operator allegedly fell asleep, injured more than 30 people and caused roughly $9 million in damage. The lead railcar had to be cut up to remove it from the escalator.

DART takes delivery of first streetcar for new service

The vehicle, which was a designed and built by Brookville Equipment Corp., will be the first streetcar in the U.S. that utilizes wireless traction power.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close