Rail

Cleveland RTA launches 'Commuter Alerts'

Posted on October 11, 2010

On Monday, the Greater Cleveland Regional Transit Authority (RTA) launched its "Commuter Alerts" pilot project — a new customer communication service for rail riders that provides timely email or text message information about the status of their service.

Commuter Alerts enables a customer to select either a text message or an email alert, or both. If there is a service disruption on their selected routes, they'll receive information about the issue and then a follow-up message when the problem has been resolved.

"We utilize Twitter, Facebook and the media to communicate with the public for major issues, but this allows customers to 'opt-in' and permits us to provide them with information that is important to their commute," said RTA's GM/CEO Joe Calabrese. "It is targeted and specific to each customer, and can be adjusted by the customer if their schedules change. We believe that this service will keep our customers well informed with quick notifications to allow them to best utilize their time."

Commuter Alert messages will consist of what service is disrupted and the magnitude of the disruption. A follow up alert will be issued when the problem is resolved. Messages will be transmitted for delays of 10 minutes or more or other unusual occurrences.

For now, the pilot program is operational for rail service, which serves approximately 20 percent of RTA's customers. RTA plans on expanding the program to its other services in the future.

 

View comments or post a comment on this story. (0 Comments)

More News

Bombardier wins bid to build new NJ TRANSIT railcars

The order for 113 Multilevel III passenger vehicles, the largest order for railcars in recent years by NJ TRANSIT, will allow the agency to replace the oldest railcars in its fleet.

Clever Devices to replace Metra tracking, announcement systems

The contract also calls for a test on 11 cars of an automatic passenger counting system that uses cameras in the entrances.

DC Streetcar hits 3 million passenger milestone

As the system nears the third anniversary of passenger service along the H/Benning corridor, plans to expand the 2.4 mile system continue to move forward.

NYC Transit begins boosting speed on subway lines

The speed limit changes already approved increase speeds generally in the 10-to-20-mph range to speeds that reach 40 mph.

Valley Metro celebrates 10-year 'Railversary'

There has been $11 billion of investment and 35,000 jobs created within one-half mile of the 26-mile corridor, according to a report.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation