Amtrak launches online 'Ask Our Expert' program

Posted on May 26, 2011

The first in a series of videos featuring Amtrak experts answering questions submitted by passengers via social media outlets is now online as part of the company's new "Ask Our Expert" program.

Al Engel, Amtrak vice president of high-speed rail, answered questions about high-speed rail submitted on Facebook and Twitter. His videotaped responses can be viewed on the Amtrak YouTube channel.

The "Ask Our Expert" program is designed to provide passengers and the public with a platform to ask questions about Amtrak and to have those questions answered by various subject matter experts within the company.

Engel responded to numerous questions from Facebook fans including: "What counts as high speed?," "Why not extend high-speed rail south of D.C.?," "What's being done in the immediate future to speed up the Acela?" and "When will this country finally move to a real intercity rail infrastructure similar to the Bullet or ICE high speed rail trains?"

Potential topics for future "Ask Our Expert" videos include AmtrakConnect Wi-Fi service, food and beverage services, environmental initiatives and insight into life as a conductor.

Topics and a specific time for accepting questions will be posted on Facebook and Twitter.


View comments or post a comment on this story. (0 Comments)

More News

BYD enters mass transit market with low-cost train

The light rail technology is applicable to small and medium-sized cities, heavy traffic routes, CBD’s and routes connecting tourist attractions in large cities, according to the company.

MBTA forgives $839K in fines stemming from 2015 winter performance

According to the report, the company said that the forgiven fines regarded maintenance issues, and that the MBTA agreed to waive them amid evidence that maintenance workers were pulled from their regular jobs to help shovel off tracks and shorten delays.

Brookville set to deliver second QLine streetcar

Each red and white streetcar will seat 125 passengers and feature Wi-Fi, vertical bicycle racks, and an HVAC unit. M-1 officials said that its delivery schedule and testing remain on schedule, with track testing set to begin later this fall.

Testing may delay SMART rail launch until 2017

The rail agency announced Sept. 26 that it was only then beginning to ramp up speeds on the railcars during safety testing. But with 11 weeks left before the new year, officials have not pegged when the cars will be tested at their fullest capabilities.

Chicago Metra to test real-time travel information screens

Will also be working with local communities to give them the opportunity to provide community-specific information to be displayed on the screens at no cost.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close