Rail

Amtrak pilots e-ticketing on Downeaster service

Posted on November 4, 2011

Amtrak is starting a pilot test of its eTicketing system on the Downeaster service, which operates daily between Boston and Portland, Maine.

The eTicketing program provides passengers with increased flexibility when making or changing reservations and eliminates the need to obtain traditional paper tickets. Amtrak intends to roll out eTicketing to all its trains nationwide during 2012.

With eTicketing, passengers have the ability to print their reservations from the comfort of their home or office. A receipt will be e-mailed to the customer with the eTicket attached as a printable PDF document which can be printed any time prior to travel.

Passengers also will be able to use their smart phones to present their eTickets to the conductor by simply opening the eTicket PDF document from their email on their smart phone and displaying the barcode for the conductor to scan.

If a customer misplaces their eTicket, they can re-print the document for presentation on board. Passengers may also print their eTickets at Amtrak ticket offices and Quik-Trak kiosks.

During the pilot test, eTickets will be issued to passengers who have one way or round trip reservations. Passengers with more complicated bookings will continue to receive traditional paper value tickets, including when they:

• Are traveling beyond the Downeaster route;

• have purchased a Multi-Ride Ticket; (e.g., monthly or ten-trip ticket)

• have a group ticket;

• are paying travel on the train; or

• have purchased travel at a travel agency or corporate travel office.

Amtrak Downeaster eTicketing customers will now be able to make changes to their reservations online until the start of their journey. During 2012, Amtrak will look to provide greater flexibility to its online customers with respect to modifying reservations once a trip is under way.

Amtrak operates the Downeaster under contract with the State of Maine’s Northern New England Passenger Rail Authority. Ridership on the Amtrak Downeaster line increased dramatically this past year, exceeding the 500,000 passenger mark for the first time, with overall ridership more than doubling since 2005.

With the introduction of this new eTicketing capability for customers, Amtrak has also garnered industry recognition by earning a spot on the 2011 InformationWeek 500 list of top technology innovators across America. This prestigious award recognizes Amtrak’s innovative use of this mobile technology and the significant value provided to passengers and conductors.

View comments or post a comment on this story. (0 Comments)

More News

KC Streetcar, KCATA team for regional transit support, services

As part of this partnership, the KCATA will provide important services to KC Streetcar operations, including inclusion of KC Streetcar into KCATA regional radio operations, inclusion of KC Streetcar in KCATA’s Regional Call Center Passenger Information Hotline and federally-required ADA complementary paratransit service.

Keolis to deploy more personnel on MBTA commuter rail trains

Fifty four newly recruited conductors and assistant conductors to assist with passenger safety and comfort, on-time performance and fare collection.

Atlanta Streetcar names new leadership

Keith Jones, formerly of URS Corp., will serve as interim executive director, while Ozell Hayes will serve as interim director for safety, security and training.

FRA finds Amtrak at fault for violating ADA passenger's rights

According to the agency, the train station lacks required public telephone technology for people who are deaf or hard of hearing; does not provide a visual information system for passengers waiting outside on platforms to update them about delays and schedule changes.

Valley Metro expands 'Safe Place' program at 4 new light rail stations

Valley Metro’s partnership with Safe Place began in 2013. Teens that are homeless, have left their homes because of abuse or neglect, or have been asked to leave by parents or guardians can seek help at any light rail station 24-hours a day.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close