Rail

Amtrak expands eTicketing to Heartland Flyer

Posted on May 9, 2012

Amtrak began eTicketing on the Heartland Flyer, which operates daily in Oklahoma and Texas. Passengers can now make reservations and print their electronic tickets from home or the office.

The eTicketing program provides passengers increased flexibility when making or changing reservations and eliminates the need to obtain traditional paper tickets. Passengers will now have the ability to print their eTickets themselves. A receipt will be e-mailed to the passenger with the eTicket attached as a printable document. Those passengers using their smart phones can also present their eTicket to the conductor by simply opening the eTicket document from their e-mail to display the barcode for scanning. If a customer misplaces their eTicket, they can reprint the document to present onboard.

Passengers can also print the eTickets at Amtrak ticket office in Fort Worth and Quik-Trak kiosks in Fort Worth and Oklahoma City.

Conversion to eTicketing is a significant benefit to Heartland Flyer passengers, since on-site provision of a traditional paper ticket at a ticket office has only been possible on this route at Fort Worth and at the Quik-Trak kiosks, according to Amtrak.

The Amtrak eTicketing project began in November 2011 on the Amtrak Downeaster service (Boston – Portland, Maine). The spring has seen the successful piloting of eTicketing on the City of New Orleans, Capitol Corridor and San Joaquin trains.

To meet this summer’s goal for a nationwide eTicketing launch, Amtrak is now in process of training its approximately 1,700 conductors. During this transition period, passengers can see conductors using the eTicketing Mobile Device on trains throughout the national Amtrak network. Conductors will still collect and punch traditional paper tickets, and scanning these will allow conductors to become more familiar with the eTicketing equipment.

View comments or post a comment on this story. (0 Comments)

More News

Calif.'s Metrolink puts PTC into revenue service demo mode

With this latest accomplishment, Metrolink remains on track to become the nation’s first passenger rail system to have a fully implemented, interoperable PTC system in place.

Alstom to supply signalling, infrastructure for Cairo metro line

The company’s shares in these contracts are worth around $90 million.

Hyperloop to build full-scale track next year

The Quay Valley, Calif. Hyperloop track will be built using HTT’s tube, capsule and station models. It will be instrumental in optimizing passenger system needs — such as loading, departure and safety considerations — to ensure Hyperloop is ready for larger-scale operation.

Keolis/MBTA make strides with commuter rail snowstorm recovery

Milestones include the completion of snow and ice removal from all platforms and critical rail switches system-wide, as well as the addition of supplemental trains, doubledecker and standard passenger cars to increase capacity and combat overcrowding.

Alstom to deliver to Sydney Citadis X05

Company is responsible for the integrated tramway system, which includes the design, delivery and commissioning of 30 coupled Citadis X05 trams; power supply equipment, including APS -ground power supply; signaling systems, the energy recovery system HESOP, depot equipment and maintenance.

See More News

Post a Comment

Post Comment

Comments (0)

Please sign in or register to .    Close