Rail

Amtrak expands eTicketing to Heartland Flyer

Posted on May 9, 2012

Amtrak began eTicketing on the Heartland Flyer, which operates daily in Oklahoma and Texas. Passengers can now make reservations and print their electronic tickets from home or the office.

The eTicketing program provides passengers increased flexibility when making or changing reservations and eliminates the need to obtain traditional paper tickets. Passengers will now have the ability to print their eTickets themselves. A receipt will be e-mailed to the passenger with the eTicket attached as a printable document. Those passengers using their smart phones can also present their eTicket to the conductor by simply opening the eTicket document from their e-mail to display the barcode for scanning. If a customer misplaces their eTicket, they can reprint the document to present onboard.

Passengers can also print the eTickets at Amtrak ticket office in Fort Worth and Quik-Trak kiosks in Fort Worth and Oklahoma City.

Conversion to eTicketing is a significant benefit to Heartland Flyer passengers, since on-site provision of a traditional paper ticket at a ticket office has only been possible on this route at Fort Worth and at the Quik-Trak kiosks, according to Amtrak.

The Amtrak eTicketing project began in November 2011 on the Amtrak Downeaster service (Boston – Portland, Maine). The spring has seen the successful piloting of eTicketing on the City of New Orleans, Capitol Corridor and San Joaquin trains.

To meet this summer’s goal for a nationwide eTicketing launch, Amtrak is now in process of training its approximately 1,700 conductors. During this transition period, passengers can see conductors using the eTicketing Mobile Device on trains throughout the national Amtrak network. Conductors will still collect and punch traditional paper tickets, and scanning these will allow conductors to become more familiar with the eTicketing equipment.

View comments or post a comment on this story. (0 Comments)

More News

Md. MTA set to raise all rail fares

The fare increase is mandated by a state law that requires the MTA to adjust transit fares every five years. New fares also will apply to the transit agency’s local bus, commuter bus and paratransit services in the greater Baltimore area.

Report examines how to manage pedestrian traffic in crowded subway systems

Suggestions include encouraging coordination and knowledge sharing among various specialists responsible for aspects of the passenger experience, including construction and emergency evacuations and routinely assessing assumptions used to estimate pedestrian volumes and pedestrian characteristics.

N.Y. subway train suspension caused by massive theft of copper cable

At least 500 feet of the valuable cable was discovered stolen from roughly 12 locations along the A train tracks near Howard Beach, and some signal equipment and track components were damaged as well by electrical current that could not flow through the cable.

Quicken Loans buys M-1 Rail naming rights

Detroit-based Quicken is owned by Dan Gilbert, who has been the $137 million streetcar project's co-chairman (with Roger Penske) nearly since its 2008 inception.

Apple to introduce transit maps to iOS9

The directions would offer the ability to plan trips, getting estimated travel times for bus, train and subway transit methods.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close