Rail

Amtrak expands eTicketing to Heartland Flyer

Posted on May 9, 2012

Amtrak began eTicketing on the Heartland Flyer, which operates daily in Oklahoma and Texas. Passengers can now make reservations and print their electronic tickets from home or the office.

The eTicketing program provides passengers increased flexibility when making or changing reservations and eliminates the need to obtain traditional paper tickets. Passengers will now have the ability to print their eTickets themselves. A receipt will be e-mailed to the passenger with the eTicket attached as a printable document. Those passengers using their smart phones can also present their eTicket to the conductor by simply opening the eTicket document from their e-mail to display the barcode for scanning. If a customer misplaces their eTicket, they can reprint the document to present onboard.

Passengers can also print the eTickets at Amtrak ticket office in Fort Worth and Quik-Trak kiosks in Fort Worth and Oklahoma City.

Conversion to eTicketing is a significant benefit to Heartland Flyer passengers, since on-site provision of a traditional paper ticket at a ticket office has only been possible on this route at Fort Worth and at the Quik-Trak kiosks, according to Amtrak.

The Amtrak eTicketing project began in November 2011 on the Amtrak Downeaster service (Boston – Portland, Maine). The spring has seen the successful piloting of eTicketing on the City of New Orleans, Capitol Corridor and San Joaquin trains.

To meet this summer’s goal for a nationwide eTicketing launch, Amtrak is now in process of training its approximately 1,700 conductors. During this transition period, passengers can see conductors using the eTicketing Mobile Device on trains throughout the national Amtrak network. Conductors will still collect and punch traditional paper tickets, and scanning these will allow conductors to become more familiar with the eTicketing equipment.

View comments or post a comment on this story. (0 Comments)

More News

WSP USA projects recognized with three Calif. transportation awards

The Exposition Line Light Rail in Los Angeles received the California Transportation Foundation's Overall Project of the Year award.

City Council approves transfer of Atlanta Streetcar to MARTA

The $99 million streetcar opened in December 2014 amid sky-high expectations, but ridership failed to meet expectations in its first year and plummeted nearly 60% after the city began charging $1 to ride.

Honolulu officials submit new light rail plan to FTA

The total project cost included in the new plan remains at $8.165 billion for capital costs exclusive of finance charges, with full revenue service scheduled for December 2025.

Alstom to supply traction system in Chengdu, China

The contract is worth approximately $68.3 million. The line is expected to start revenue service by the end of 2019.

Hyperloop One announces 10 winners of 'Global Challenge'

The company will commit meaningful business and engineering resources and work closely with each of the winning teams/routes to determine their commercial viability.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close