Rail

Amtrak launches virtual online assistant

Posted on October 3, 2012

Amtrak customers have an additional resource for information with the launch of the new intelligent virtual online assistant, “Ask Julie,” on Amtrak.com. “Ask Julie” provides answers to customer questions.

This new tool more quickly and accurately responds to questions from a state-of-the-art, comprehensive knowledge base of travel information and policies from across the Amtrak system, and quickly directs customers to the appropriate webpage or Amtrak customer service contact.

"With more than half of our tickets purchased at Amtrak.com, our website is the single most popular way customers interact with us before traveling," said Roger Seitzinger, senior director of e-commerce. “Ask Julie offers customers a more personalized, engaging self-service experience online and quickly connects them with the site's most relevant information."

The more than 200,000 customers that visit Amtrak.com daily can access “Ask Julie” from the homepage and other launch points located throughout the site. When customers type questions, phrases or keywords in the chat window, Julie provides both a verbal and written response along with related links and can even send customers directly to the site’s most relevant page.

The “Ask Julie” virtual assistant will be constantly updated with new policies and information and will go through continuous training and improve based on customer interactions.

“Ask Julie” expands upon the popular, customer-friendly “Julie” voice recognition system used on 1-800-USA-RAIL. “Ask Julie” was developed by Next IT, a technology company based in Spokane, Wash.

View comments or post a comment on this story. (0 Comments)

More News

WMATA extends, improves 'Rush Hour Promise' to riders

Beginning January 1, Metrorail or Metrobus customers using a registered SmarTrip card who experiences a rush-hour delay of 10-minutes or more will receive a Metro credit for future travel.

London Tube travel linked to the spread of flu-like illnesses

Study discovered higher rates of airborne infections in Londoners that have longer subway journeys through busier terminals.

Bombardier wins bid to build new NJ TRANSIT railcars

The order for 113 Multilevel III passenger vehicles, the largest order for railcars in recent years by NJ TRANSIT, will allow the agency to replace the oldest railcars in its fleet.

Clever Devices to replace Metra tracking, announcement systems

The contract also calls for a test on 11 cars of an automatic passenger counting system that uses cameras in the entrances.

DC Streetcar hits 3 million passenger milestone

As the system nears the third anniversary of passenger service along the H/Benning corridor, plans to expand the 2.4 mile system continue to move forward.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation