Rail

Chicago Transit to add 700 positions

Posted on February 22, 2013

In a plan designed to better serve Chicago Transit Authority (CTA) rail customers and promote job opportunities for Chicagoans, the CTA is creating up to 700 positions to provide customer assistance at “L” stations throughout the city.

The new customer service assistant (CSA) positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.

“These 700 new positions are excellent job opportunities that will allow many Chicagoans to return to work, in our city’s neighborhoods, in important roles that help their fellow residents,” said Mayor Rahm Emanuel. “I am pleased that CTA’s labor agreement allowed for the hiring of these positions and look forward to seeing the customer service assistants on the ‘L’ platforms in the coming weeks and months.”

The new CSAs will complement CTA’s existing staff of approximately 200 full-time customer assistants, who are assigned to the busiest rail stations and at peak ridership hours, including those along the CTA’s two 24-hour rail lines, the Red and Blue lines. The new, part-time CSA positions will ensure staffing at all of the CTA’s 145 rail stations.

Most CSAs will work during lower-traffic hours where privately contracted workers are currently used, with expanded job duties and additional training to better serve customers. Both customer assistants —who will receive a new job title of customer service representative — and CSAs will have direct contact with CTA’s Control Center, to assist in providing information about service issues and other customer information.

The new jobs stem from the historic labor agreement reached in November 2012 between CTA and the Amalgamated Transit Union, which represents bus and rail workers.

The new positions mark the second time in less than a year the CTA has hosted job fairs seeking candidates for customer-facing positions. Last summer CTA hosted three job fairs seeking more than 400 bus drivers in conjunction with the Red Line South reconstruction project beginning May 2013. Those 400-plus have been hired, and the CTA continues to hire candidates from those fairs to fill other driver vacancies.

CTA has used rail customer assistants since 1997, when ticket agents were phased out as CTA moved toward electronic farecards.

View comments or post a comment on this story. (0 Comments)

More News

MBTA needs $7.3B to repair rail system

The backlog could be wiped out by 2040 if the T spends $765 million annually on the maintenance backlog — rather than the current $610 million.

Siemens wins New York Communications-Based Train Control contract

The $156 million contract is to install the system on the Queens Boulevard Line, one of the busiest subway lines on the New York City Transit system.

Bike repair kiosks coming to select MARTA stations

MARTA partnered with the Atlanta Bicycle Coalition, a bike advocacy and rider education organization, to initiate the campaign and identify locations for the repair kiosks.

Sacramento RT's Blue Line extension begins service

The expansion offers local commuters an alternative to congested Highway 99 and brings new transit service to the area’s major employers. It will also encourage new retail and residential development in specially zoned areas along the light rail line.

Ariz.'s Valley Metro extends rail line into Downtown Mesa

Seven months ahead of schedule and on budget, the additional 3.1-miles of service on Main Street between Sycamore Drive and Mesa Drive was greeted with big cheers from riders, business owners and local leaders.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The resource for managers of class 1-7 truck Fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close