Chicago Transit to add 700 positions

Posted on February 22, 2013

In a plan designed to better serve Chicago Transit Authority (CTA) rail customers and promote job opportunities for Chicagoans, the CTA is creating up to 700 positions to provide customer assistance at “L” stations throughout the city.

The new customer service assistant (CSA) positions will aid rail station customers in a variety of ways, from answering questions and helping customers with disabilities to handling or reporting problems with station equipment and facilities.

“These 700 new positions are excellent job opportunities that will allow many Chicagoans to return to work, in our city’s neighborhoods, in important roles that help their fellow residents,” said Mayor Rahm Emanuel. “I am pleased that CTA’s labor agreement allowed for the hiring of these positions and look forward to seeing the customer service assistants on the ‘L’ platforms in the coming weeks and months.”

The new CSAs will complement CTA’s existing staff of approximately 200 full-time customer assistants, who are assigned to the busiest rail stations and at peak ridership hours, including those along the CTA’s two 24-hour rail lines, the Red and Blue lines. The new, part-time CSA positions will ensure staffing at all of the CTA’s 145 rail stations.

Most CSAs will work during lower-traffic hours where privately contracted workers are currently used, with expanded job duties and additional training to better serve customers. Both customer assistants —who will receive a new job title of customer service representative — and CSAs will have direct contact with CTA’s Control Center, to assist in providing information about service issues and other customer information.

The new jobs stem from the historic labor agreement reached in November 2012 between CTA and the Amalgamated Transit Union, which represents bus and rail workers.

The new positions mark the second time in less than a year the CTA has hosted job fairs seeking candidates for customer-facing positions. Last summer CTA hosted three job fairs seeking more than 400 bus drivers in conjunction with the Red Line South reconstruction project beginning May 2013. Those 400-plus have been hired, and the CTA continues to hire candidates from those fairs to fill other driver vacancies.

CTA has used rail customer assistants since 1997, when ticket agents were phased out as CTA moved toward electronic farecards.

View comments or post a comment on this story. (0 Comments)

More News

Alstom to supply new generation metros to Greater Lyon

The binding part of the order includes the delivery of 30 metros for an amount of $152 million dollars.

Texas' TRE increases frequencies, extends service hours

The new schedule features weekday train service every 30 minutes during peak periods. For evening, mid-day and Saturday service, the frequency will be every 60 minutes.

First Hitachi-made rail vehicles for Miami-Dade unveiled

The Miami-Dade Metro contract amounts to about $300 million dollars representing a total quantity of 68 trains (136 cars).

WMATA report on running red lights calls for capping speeds, brighter bulbs

Plans to upgrade signals with LED bulbs at the following problem-spots by the end of the year: National Airport, Silver Spring, Vienna, Grosvenor, Largo, and Farragut North.

Dallas' rail-connected development driving regional growth, study says

Completed or under-construction TOD near DART stations has already generated $69 million in state and local tax revenue.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close