Rail

TTC renews, extends suicide prevention program

Posted on June 27, 2013

The Toronto Transit Commission (TTC) and the Distress Centres renewed and extended an agreement to continue the Crisis Link suicide prevention program through July 2018. Crisis Link began as a pilot program in June 2011.

Bell Let's Talk mental health initiative has provided on each subway platform the payphones that connect people in distress and contemplating suicide with a Distress Centres counselor. Crisis Link phone calls are free.

When a TTC customer calls Crisis Link from a payphone found near the Designated Waiting Area on every subway platform in the system, a counselor with the Distress Centres knows where on the TTC the call is coming from. The counselor then determines whether the caller is in danger of harming themselves. If they are, the Distress Centres notifies the TTC’s transit control center where subway trains are slowed when entering that station and help for the caller is then dispatched.

Since Crisis link was introduced in 2011, the Distress Centres have received 218 calls from individuals in distress. Of those, 12% of callers were deemed to have suicidal thoughts that required action by the TTC and police. Another 18% of callers expressed suicidal ideation, but were not deemed to be a threat to harming themselves. The Distress Centres have handled an average of 2.75 incidents per month of people contemplating suicide on the TTC. No person has ever attempted suicide on the TTC immediately after speaking with a Crisis Link counselor.

While it is difficult to make a definitive correlation between the reduction of suicide incidents and the Crisis Link program, in 2010, the year prior to Crisis Link implementation, there were 29 suicide incidents on the TTC. In 2011, the year Crisis Link was introduced, 16 suicide incidents were reported. In 2012, there 19 suicide incidents and to date in 2013, there have been nine suicide incidents on the TTC.

The TTC also trains frontline personnel on issues of mental health and what to look for in someone contemplating suicide on the subway. The tragedy of someone losing their life or being severely and permanently injured extends beyond the individual and his or her family. The train crew, witnesses and other TTC personnel involved in suicide incidents face possible life-altering post-traumatic stress disorder.

The budget for the five-year program extension is $536,000.


View comments or post a comment on this story. (0 Comments)

More News

Report suggests merging LIRR, NJ Transit, and Metro-North

The "Trans-Regional Express," or "T-REX," would connect the systems to greatly cut travel times and increase capacity on rail lines that will only see more strain as the area's population grows.

Retlif Testing Laboratories celebrating 40 years

A globally recognized testing industry leader, the company expanded from humble beginnings at Flowerfield (St. James, N.Y.) to multiple locations, including its state-of-the-industry HQ and testing facility in Ronkonkoma, N.Y

Gannett Fleming/WSP JV to manage N.C. light rail construction

The 17.7-mile light -rail system will have 18 stations between UNC Hospitals in Chapel Hill and North Carolina Central University in Durham.

Stadler lands Slovenian train order

The contract for the fleet capable of mixed traction consists of the engineering, construction, and delivery of the 26 vehicles, including warranty coverage, as well as an option for 26 additional vehicles.

MARTA, Caltrain, SamTrans receive APTA sustainability awards

The agencies were recognized for water conservation practices, renewable electricity usage, and emissions reduction.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close