Rail

TTC renews, extends suicide prevention program

Posted on June 27, 2013

The Toronto Transit Commission (TTC) and the Distress Centres renewed and extended an agreement to continue the Crisis Link suicide prevention program through July 2018. Crisis Link began as a pilot program in June 2011.

Bell Let's Talk mental health initiative has provided on each subway platform the payphones that connect people in distress and contemplating suicide with a Distress Centres counselor. Crisis Link phone calls are free.

When a TTC customer calls Crisis Link from a payphone found near the Designated Waiting Area on every subway platform in the system, a counselor with the Distress Centres knows where on the TTC the call is coming from. The counselor then determines whether the caller is in danger of harming themselves. If they are, the Distress Centres notifies the TTC’s transit control center where subway trains are slowed when entering that station and help for the caller is then dispatched.

Since Crisis link was introduced in 2011, the Distress Centres have received 218 calls from individuals in distress. Of those, 12% of callers were deemed to have suicidal thoughts that required action by the TTC and police. Another 18% of callers expressed suicidal ideation, but were not deemed to be a threat to harming themselves. The Distress Centres have handled an average of 2.75 incidents per month of people contemplating suicide on the TTC. No person has ever attempted suicide on the TTC immediately after speaking with a Crisis Link counselor.

While it is difficult to make a definitive correlation between the reduction of suicide incidents and the Crisis Link program, in 2010, the year prior to Crisis Link implementation, there were 29 suicide incidents on the TTC. In 2011, the year Crisis Link was introduced, 16 suicide incidents were reported. In 2012, there 19 suicide incidents and to date in 2013, there have been nine suicide incidents on the TTC.

The TTC also trains frontline personnel on issues of mental health and what to look for in someone contemplating suicide on the subway. The tragedy of someone losing their life or being severely and permanently injured extends beyond the individual and his or her family. The train crew, witnesses and other TTC personnel involved in suicide incidents face possible life-altering post-traumatic stress disorder.

The budget for the five-year program extension is $536,000.


View comments or post a comment on this story. (0 Comments)

More News

Proposed downtown L.A. streetcar gets big boost

Supporters say ridership on the 3.8-mile service could reach 6,000 people per day.

Wabtec completes majority ownership of Faively Transport

The combination creates one of the world's largest public rail equipment companies, with revenues of about $4.2 billion and a presence in all key transit and freight rail markets worldwide.

Bombardier plant hosts royal visit from HRH The Duke of Cambridge

During his visit, His Royal Highness was given a site tour and inspected the company's assembly of Elizabeth line trains, where he met manufacturing, welding and painting apprentices.

Mich. State railway management certificate program updates offerings

The updated program treats the railway as a system, covering freight supply chain integration and efficient/value-added transportation of passengers.

WMATA proposes cutting late night rail service

Additionally, the earliest trains on Sunday would start at 8 a.m., while the start times for trains on weekdays and Saturdays would remain at 5 a.m. and 8 a.m., respectively.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close