Rail

MBTA's ticketing app reaches $10M in sales, wins award

Posted on August 28, 2013

The Massachusetts Bay Transportation Authority’s (MBTA) innovative mobile ticketing platform for customers reached $10 million in sales since its introduction system-wide in November 2012.

More than one million tickets have been sold using the "mTicket" smartphone app, representing 15% of all non-corporate commuter rail ticket sales. Customers are able to purchase passes for both commuter rail and ferry service right from their smartphones.

“The development and implementation of mobile ticketing for our Commuter Rail customers represents not only an improvement in service and convenience, but also in the way we are collecting revenue,” said Dr. Beverly Scott, GM of the MBTA. “We are still early in the effort, but we are saving thousands of dollars by not installing costly, static vending machines, saving on ticket production and eliminating cash transactions — all while making riders' commutes easier.”

The system, developed by Masabi, is the country's first full smartphone commuter rail ticketing system allowing riders to use the MBTA iPhone and Android mTicket apps to purchase and then display rail tickets. Tickets are displayed on the phone’s screen as an encrypted barcode and as a human readable ticket. The app can be found by searching for "MBTA mTicket" in the Apple App Store and Google Play.

The MBTA’s work on “mTicket” will be recognized this fall at the National Association of State Chief Information Officers (NASCIO) annual conference where Chief Information Officer Gary Foster and Deputy Director, Fare Systems, Robert Creedon will accept the Digital Government – Government to Citizen Award for the mTicketing for commuter rail and ferry services project on behalf of the MBTA.

View comments or post a comment on this story. (0 Comments)

More News

Caltrain hosts groundbreaking for electrification project

The project will electrify the Caltrain corridor between San Francisco and San Jose and will equip the corridor with high-performance electric trains.

Lhota unveils New York City subway action plan

The announcement comes fewer than 30 days after Gov. Andrew Cuomo declared New York City’s subways to be in a state of emergency and directed Chairman Lhota to provide a plan for immediate action that puts customers first.

Canadian infrastructure bank possible financing option for U.S.-Canada high-speed line

The Trudeau government’s soon-to-be-launched, $35-billion infrastructure bank will seek to use public funds as leverage to attract billions more in private investment for major infrastructure projects, such as bridges, transit systems, and rail lines.

Joint venture selected to operate new Hartford commuter rail

TransitAmerica Services and Alternate Concepts has been selected as the service provider that will operate and manage service on the CTrail Hartford Line — the passenger rail service currently under construction.

Keolis, MBTA to improve commuter rail ticket checking

Estimates suggest that up to $24 million in uncollected fare could be recovered through a ticket-checking modernization initiative and other tactics.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close