Rail

Quester Tangent launches program to manage end-of-life products

Posted on May 7, 2015

Quester Tangent, supplier of train electronics and software solutions for the passenger rail transportation industry,  launched its product End-of-Life (EOL) management program to maintain its long-term support commitments.

This strategic initiative gives Quester Tangent (QT) the ability to proactively identify and notify customers about EOL issues in their in-service products and components. Supported by a suite of processes and tools, this program regularly monitors electronic components in active designs for End-of-Life concerns. Once component issues are identified, product and customer impact is evaluated and action plans are developed to address the needs for the installed base.

RELATED: Quester Tangent, Alstom sign global framework agreement

“We’ve showcased our lifecycle commitment by having never terminated the long-term support of a product in Quester Tangent’s 20 year history,” said Stephen McKay, President/CEO at Quester Tangent. “This new initiative solidifies our position in the rail industry and allows us to provide better product support for electronics in a market needing such longevity,” added McKay.

All QT’s historical projects are monitored regularly to identify any affected customers and capture their End-of-Life milestones. A key output of the new program is proactive customer notifications with a defined timeline and action plan to address every EOL issue that has arisen (from transparent component substitutions to product migration). When a product End-of-Life transition is required, Quester Tangent will work closely with customers to review how this shift will affect QT products in their fleet. These actions will help fleet operators migrate their in-service product to an updated solution thus limiting any disruption to their daily operations.

For new rail projects, the EOL program will help QT to base its technology choices on components with low EOL risk. Regular obsolescence status reports ensure every QT component lasts for the duration of its use on the train.

“Implementing an obsolescence management plan allows us to control the operational life of every product we supply,” stated William Collins, Vice-President and Chief Operating Officer at Quester Tangent. “Our end-goal is to provide a smooth supply of our products to support fleet readiness and reduce the total cost of ownership,” concluded Collins.

View comments or post a comment on this story. (0 Comments)

More News

Atiyeh joins HNTB’s national rail systems team

Former project manager on I-255 Light Rail Project in Denver brings technical expertise and leadership experience to California.

MTA, union launch 'all-out blitz' after rail conductor assault

Actions being taken by the agency and the union include, posting “wanted” flyers throughout the subway system.

L.A. streetcar project funding plan approved by city council committee

A planned four-mile streetcar system would stop at key downtown Los Angeles stops.

L.A. Metro to launch $350M Blue Line light rail modernization program

Work will include improvements to the signaling, tracks, and the overhead wires that deliver electricity to trains.

Brookville Equipment Corp. marks 100th anniversary

Originally founded as Brookville Truck and Tractor Co. in 1918 when local Ford-dealer installed flanged rail wheels on standard Ford Model-T.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close