The South Florida Regional Transportation Authority (SFRTA) has launched a new train tracking app that will allow passengers to know precisely where their train is and when it will arrive at their station. Using GPS technology, a map will show exactly where all active Tri-Rail trains are located during all hours of operation.
“The ease and availability of the technology was not available a few years ago. We will continue to monitor and advance customer service to new levels,” said C. Mikel Oglesby, SFRTA Deputy executive director. “We believe that, if we take modern technology and couple it with good old-fashioned face-to-face customer service we will be providing what the riders have been asking for.”
The Tracker lists the trains that will arrive at the next station, their direction north or south, and the track on which they will be arriving. Customers can also get alerts regarding activity on the system that could possibly impact their commutes. The straightforward and user-friendly system superimposes the corridor map on top of a Google map, which shows the precise location of the train.
Train tracking information is readily available on the Tri-Rail website, the Tri-Rail app and on the developer’s app, ETA SPOT. This new innovation will enhance the SFRTA’s ability to more effectively communicate with passengers and the general public.