D.C. Metro to test use of video screens showing surveillance cameras
The move is part of a multi-layered response that also includes enhanced fare enforcement by plain clothes and uniformed transit police officers, outreach campaigns, the installation of plexiglass dividers to protect bus operators, and enhanced penalties for those found guilty of assault.
A similar installation on an LA Metro bus. photo courtesy LA Metro
2 min to read
A similar installation on an LA Metro bus. photo courtesy LA Metro
As part of its ongoing effort to enhance the safety and security of bus operators and passengers, the Washington Metropolitan Area Transit Authority (Metro) plans to test the use of video monitors on board buses as a deterrent to prevent fare evasion and bus operator assaults. The move is part of a multi-layered response that also includes enhanced fare enforcement by plain clothes and uniformed transit police officers, outreach campaigns — including targeted outreach in public schools — the installation of plexiglass dividers to protect bus operators, and enhanced penalties for those found guilty of assault.
Video monitors will be installed on 22 articulated Metrobuses as part of the pilot program. The monitors will allow passengers to see exactly what the security cameras are recording in real time. One 8.4-inch screen will be installed above the bus operator so that riders can see themselves as they board, and one 19-inch screen will be mounted behind the driver facing the passenger cabin with a four-camera display of the bus interior.
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“Metrobus operator assaults not only put our employees at risk, but also impact the safety of everyone else onboard the bus," said Metro Interim GM/CEO Jack Requa. “Through this effort, we want to remind riders that all activity aboard our buses is captured by the cameras and see whether the presence of the new video monitors has an additional deterrent effect.”
The 22 selected buses are all assigned to the X2 route, which runs along H Street from Benning Road to Gallery Place and Lafayette Square. The route is among the systems' busiest with an average weekday ridership of 12,180 trips.
Four X2 bus operators have been assaulted in 2015, which is more incidents than any other route.
Several other transit agencies have deployed buses with video monitors that show passengers the camera footage, including Los Angeles County Metropolitan Transportation Authority, Massachusetts Bay Transportation Authority and Hampton Roads Transit.
The increased presence of law enforcement officers, combined with the video display pilot program and increased availability of bus safety shields as new buses enter service, will strengthen Metro’s ongoing efforts to enhance Metrobus safety.
The Plan is CTA's formal response to an FTA Special Directive issued in December and details how the agency will significantly expand the law enforcement surge it launched.
On a recent episode of METROspectives, METRO Magazine’s Executive Editor Alex Roman sat down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the CSA Group, to explore a bold initiative aimed at addressing those challenges: the development of a National Code for Transit and Passenger Rail Systems in Canada.
During a safety blitz, Metra employees will visit one of the railroad’s 243 stations during the morning rush hour, distributing educational materials on train and grade-crossing safety, answering questions, and listening to riders’ safety concerns.
Operated in partnership with Tech Valley Security, trained CDTA Ambassadors will be on select routes and will rotate throughout CDTA’s route network. Their presence is intended to provide customers with an approachable, visible resource focused on assistance and engagement.
Customers have always been able to report concerns through the CATS Customer Service line or the “Report a Problem to CATS” feature in the CATS-Pass mobile app; however, CATS has also integrated a Text-a-Tip line, giving riders multiple, easy-to-use channels to get support.
