Security and Safety

DART staff join effort to communicate new security initiatives to riders

Posted on March 7, 2018

James Spiller, DART Chief of Police, introduces the agency's "See Something, Say Something" app to a customer.
James Spiller, DART Chief of Police, introduces the agency's "See Something, Say Something" app to a customer.

More than 100 Dallas Area Rapid Transit (DART) employees joined DART police and fare enforcement officers across the agency’s service area to listen to customers, tell them about new security initiatives, and thank them for riding.

DART is adding security officers and new cameras on platforms, buses, and trains. A new mobile phone app, “DART Say Something,” is also part of the initiative. Employees spread out to promote it as the easiest, most discreet way to report safety concerns directly to DART Police.

The app allows customers to text descriptions, send photos and videos, and report suspicious activity. It provides safety alerts issued by DART Police, allows users to share their location on a map and indicate whether they need help, and works with the DART mobile website. More than 5,500 smartphone-using customers have downloaded the app. The free app is available in the Apple App Store and on Google Play.

More police and security officers have been assigned to some of DART’s busiest locations. DART also is deploying 29 contracted and uniformed security officers located on strategic rail platforms, with plans to add another 30 security guards this year to help provide a uniformed presence on every train by the spring.

DART has recently added cameras to 48 of its light rail vehicles and will install them on the full 163 car fleet within two years. DART rail platforms and buses already have cameras.

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