MTM acquires routing, scheduling, dispatching tech platform

In a move focused on improving the passenger experience and increasing operational efficiencies, Medical Transportation Management (MTM) announced its purchase of Reveal, a routing, scheduling, and dispatching (RSD) technology platform.

Through the acquisition, which closed on June 30, MTM now offers its clients an approach to transportation management that provides operational transparency and Uber-like features now demanded by the market.

Reveal will be utilized primarily on the healthcare side of MTM’s business as its RSD software for non-emergency medical transportation (NEMT). Through Reveal’s real-time schedule optimization, mobile app technologies, GPS monitoring, and efficient logistics management, MTM can meet the changing demands of health plan memberships and offer a transparent trip booking and routing solution.

“Reveal is a dynamic RSD solution unlike any technology platform currently deployed in the NEMT industry,” MTM’s President and CEO Alaina Maciá said. “By streamlining our trip management process, we’re able to provide better service than ever to our members and ensure more visibility into our operations for clients.”

MTM’s acquisition of Reveal is largely focused on supporting its nationwide network of more than 2,400 transportation providers.

“We’re excited to give our provider partners flexibility in their adoption of Reveal through tier-based technology packages, which can be customized to meet their specific needs,” Maciá said. “Reveal can be utilized on any type of tablet, meaning providers aren’t required to purchase a new system to use the platform, and is API-based, which allows versatility in their integration with technology they may already use.”

Reveal allows members, to receive text/call alerts notifications when the vehicle is in route for pick-up. Additionally, app-based trip confirmations, cancellations, and vehicle tracking reduces the amount of time the member spends on the phone with MTM.

Medical facilities can also take advantage of web-based trip entry and real-time vehicle tracking to ensure their patients are transported in a timely manner.