Technology

New ride-hailing co. taps Bestmile for mobility services platform

Posted on November 8, 2018

Through its partnership with Bestmile, Alto is filling a significant gap in the mobility market. The new service gives customers control of the ride, allowing them to “set the vibe” from the lighting to the music.
Through its partnership with Bestmile, Alto is filling a significant gap in the mobility market. The new service gives customers control of the ride, allowing them to “set the vibe” from the lighting to the music.

Mobility services platform provider Bestmile announced that Alto, a new Dallas-based ride-hailing business, will launch the first phase of its service next week, with on-demand rides managed by Bestmile’s Mobility Services Platform.

Alto selected Bestmile as its back-end platform partner for the introduction of a new kind of ride-hailing experience. Alto is focused on delivering exceptional passenger service. With Bestmile providing the service management platform, Alto has been able to enter the market faster and differentiate from larger peer-to-peer service providers.

Currently, peer-to-peer transportation network companies (TNCs) largely rely on under-optimized fleets, which has resulted in disjointed service, increased traffic congestion, and susceptibility to security problems. Guided by the motto of “You drive us,” Alto places a high emphasis on the customer experience, offering a new class of service that’s unmatched in safety, efficiency, and overall ambiance.

Through its partnership with Bestmile, Alto is filling a significant gap in the mobility market. The new service gives customers control of the ride, allowing them to “set the vibe” from the lighting to the music. Alto’s business model revolves around a monthly membership fee giving members significant discounts on each trip.

A coordinated and intelligent mobility service fleet optimization and routing services are managed by Bestmile’s intelligent mobility services technology. With its proprietary ride matching and dispatching algorithms, Bestmile’s Mobility Services Platform enables Alto to deliver a coordinated and intelligent mobility service, providing more control over key performance indicators such as pick-up and wait times, routing efficiency, and vehicle utilization.

“The limitations and downsides of peer-to-peer services for drivers, travelers, and cities are exposing opportunities for new kinds of services,” said Raphael Gindrat, CEO of Bestmile. “We’ve partnered with Alto to develop a platform that enables it to monitor and manage service performance and KPIs so that it can deliver a new kind of mobility experience.”

Reduced risks and accelerated time to market Alto also used Bestmile’s new Service Design Offering in its service planning process. The professional service helped Alto simulate its planned service and allowed the company to test multiple variables like fleet size, vehicle positioning, and vehicle capacity, with the goal of optimizing KPIs such as vehicle utilization, excess ride times, and pickup time deviations, all prior to launch. The findings from the Service Design Offering served as the playbook for the new service, helping Alto reduce risk and accelerate its time to market.

Because Bestmile’s platform supports both human-driven and autonomous vehicles, Alto is also prepared for the evolution of mobility services from ride-hailing today to the future of hybrid, and ultimately, all-autonomous services.

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