Motor Coach Industries is consolidating its after-market sales and service operations under one organizational structure called MCI Fleet Support. Under the new structure, MCI Service Parts, Service Centers, field service representatives and the MCI warranty department will become one enterprise for greater customer response. Field service and parts sales representatives' responsibilities will be combined and a gradual change to a single point of contact for all parts and service needs will take place. MCI's Fleet Support will also be structured to better accommodate the company's three principle markets: tour and charter, line-haul and public transit.
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