MCI, which initially invested nearly $3 million in the two-story, 34,000-square-foot Hayward complex at in 2017, is enhancing its services for area operators.
“We’re engaged with major employers in Silicon Valley that operate private transportation systems,” said Miller. “These coaches need to be maintained on a daily basis, and that requires our operational model to be in tandem with our operators.”
To that end, the Bay Area Service Center will offer flexible service hours, complete coach maintenance agreements and access to on-call MCI mobile maintenance assistance.
The Bay Area service center is MCI’s largest OEM Service facility and its second in California. MCI also operates a Sales and Service in Los Alamitos near Los Angeles. Both facilities feature satellite NFI Parts warehouses and offer service and training expertise to the growing number of public and private operators up and down the Pacific Coast.
Services at the Bay Area location include scheduled maintenance and repair, including heavy-duty repairs of all makes and models of intercity coaches and transit buses. It also offers inspections and oil sample analysis as required by the California Department of Transportation (Caltrans) and CHP (California Highway Patrol) with a state-of-the-art bus wash system underway. The facility also features the newest diagnostic equipment and offers warranty service, engine repair, brake and air systems service and HVAC services, audio/visual installation, upgrades, and electrical, and multiplexing troubleshooting.
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