The Parts Division of ABC Companies continues to enhance its business model through expansions and centralization, officials explained at UMA Expo. Expansions include both capacity and product lines, providing customers with more parts to choose from throughout the company’s strategically located facilities across North America. The move to a centralized call center will also offer significant advantages to ABC’s customers.
ABC Companies continues to expand its parts capacity through expansion at existing locations as well as added capacity at new facilities. ABC just completed an extensive renovation of its Grand Prairie, Texas, facility offering a significant parts capacity expansion. ABC will also be opening a new northern California facility located in Newark. This facility will house a 6,000 sq. ft. parts warehouse and distribution center as well as a state-of-the-art service facility. This new facility will add essential available parts inventory to the region.
“When our customers’ coaches are in need of a part, it is vital that we are able to offer timely parts delivery to get them back on the road quickly,” said John Gillis, VP, Parts Division, for ABC Companies. “Increasing capacity and parts availability is an essential step to achieving this goal.”
With permitting processes completed and construction underway, ABC targets Q2, 2018, for expected occupancy with Grand Opening plans to be announced shortly.
ABC stocks over 200,000 part numbers for all make and model motorcoaches and transit buses. The company offers both OEM and aftermarket parts which is important to accommodate all customer needs.
“Building a strong partnership with our parts suppliers allows us to continue to grow what we can offer our customers,” says Roman Cornell, executive VP/CCO. “We have added several new partners and continue to do so, further expanding our capabilities to offer the best product options for every customer.”
ABC is currently distributing for 80 supply chain partners offering OEM and aftermarket parts for all makes and models.
Effective Jan. 4, 2018, ABC will have moved to a centralized parts call center, offering extended hours which will increase the shipping window from the west coast. The call center is located at ABC’s Winter Garden, Fla., location. Customers can now call ABC Parts during the hours of 8 a.m. to 8 p.m. Eastern time.
“This new structure will give us the opportunity to take orders and get parts out later with the support of our west coast facilities,” said Gillis. “Having a parts expert available later in the day and an extra 2-hour shipping window can make a significant difference when a coach is down. It could make the difference of a day or more of downtime for the operator.”