Charles is a 16-year transit veteran who started in fixed-route operations with Charlotte Area Transit Systems before transitioning into paratransit management. In her new role, she will be responsible for managing all aspects of the Dial-A-Ride operations and maintenance, including reservation management, scheduling and dispatch, and maintenance on the 51-vehicle fleet. DARTS’ senior transportation services provide 290,000 trips per year.
“Jacquelyn’s intricate knowledge of all aspects of paratransit and Dial-A-Ride operations will help us to meet customer needs and remain successful in Fulton County,” said Derrick Breun, VP of Transdev’s Southeast Region.
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Jacquelyn Charles
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