PHILADELPHIA — After putting its refund policy on hiatus when it lost one-third of its railcars last summer, The Inquirer reports that SEPTA has permanently put an end to its policy, which refunded riders their fares if their weekday train was more than 15 minutes late on two lines.
SEPTA would provide a refund within six to eight weeks, but there were conditions, including it had to be a weekday train and the refund request form had to be filed within five days of the late train. If the train was late due to an act of God, extreme weather, or circumstances out of SEPTA’s control, such as problems with track owned by Amtrak, the guarantee didn’t apply.
A SEPTA official told The Inquirer that the exemptions made the program more nuisance than a benefit, with SEPTA receiving hundreds of claims a month, of which half were rejected. For the full story, click here.