Amtrak is making a major upgrade to the busiest transit hub in America with the launch of a new, state-of-the-art Passenger Information Display System (PIDS) at Penn Station New York. The new PIDS communicates train status, origin and destination stations, boarding gate and other information and features bright, new LCD displays which are easier to read and synchronize audio and visual messaging in the station.
Strategic placement of the new displays, along with modification and eventual removal of some existing monitors — including the large train status board in the center of the concourse — provides customers access to the same information in various locations, allowing more efficient use of space in the main hall.
At either end of the main train hall, large video walls featuring departure information, visual messaging and synchronized station announcements are intended to draw waiting customers away from the center of the room, easing congestion and improving pedestrian circulation. The displays are also capable of broadcasting emergency communications and other customized messages. An additional 38 monitor sets displaying boarding information and station announcements have been or will be installed above the boarding gates on the main concourse, in the Acela Lounge, Rotunda and Amtrak waiting areas.
While Amtrak continues to work with a number of stakeholders to advance the Moynihan Station project, the upgraded PIDS is a near-term improvement that immediately enhances the customer experience. Funding was made possible through Amtrak’s ADA stations initiative, but the improvements benefit all customers.